物流专业英文文献选读PDF电子书下载

Chapter 1 An Introduction to Logistics 1

1.1 Basic knowledge preparing 1

1.1.1 History 1

1.1.2 What is logistics 2

1.1.3 Evolution of the logistics management concept 5

1.2 Logistics system 7

1.2.1 Elements of logistics 7

1.2.2 Activities of logistics system 7

1.3 The new logistics management paradigm 11

1.3.1 The internet B2B economy 12

1.3.2 Reverse logistics 12

1.3.3 Real-time logistics event management 13

1.3.4 Technology solutions provide visibility 15

Words and terms 18

Notes 19

Exercises 22

After-class reading 24

Chapter 2 Customer Service 26

2.1 Surroundings introduction 26

2.1.1 The marketing perspective 26

2.1.2 Quality of service 28

2.1.3 Case study 29

2.1.4 Customer loyalty 30

2.2 Basic knowledge preparing 31

2.2.1 The role of customer service 32

2.2.2 Concept of customer service 32

2.2.3 The components of customer service 33

2.2.4 Customer service policy 35

2.3 Service level 36

2.3.1 Defining customer service objectives 36

2.3.2 Service level and cost 37

2.3.3 Setting service standards 39

2.3.4 Measuring customer service 44

Words and terms 45

Notes 46

Exercises 48

After-class Reading 50

Chapter 3 Warehouse Management 52

3.1 Basic knowledge preparing 52

3.1.1 The role of warehouses 53

3.1.2 Types of warehouse or distribution 54

3.1.3 Warehouse operations 56

3.1.4 The functionality of warehouse 58

3.2 Warehouse management 62

3.2.1 Warehouse costs 62

3.2.2 Warehouse decision 64

3.2.3 Objective and principles of good warehouse design and management 67

3.2.4 Strategic issues affecting warehousing 69

3.2.5 Modern warehouse 71

Words and terms 73

Notes 75

Exercises 78

After-class reading 79

Chapter 4 Inventory 81

4.1 Basic knowledge preparing 81

4.1.1 Role of inventory and functionality 81

4.1.2 Types of stock-holding 82

4.1.3 Inventory costs 84

4.1.4 Inventory goals 85

4.2 Inventory replenishment systems 85

4.2.1 Reorder quantities 87

4.2.2 Demand forecasting 89

4.3 Inventory management 89

4.3.1 Problems with traditional approaches to inventory planning 90

4.3.2 Different inventory requirements 91

4.3.3 The lead-time gap 92

4.3.4 The problems of high levels of inventory and the approaches 93

4.3.5 Analyzing time and inventory 95

Words and terms 96

Notes 98

Exercises 100

After-class reading 101

Chapter 5 Transportation 106

5.1 Basic knowledge preparing 106

5.1.1 Definition 106

5.1.2 Importance of an effective transportation 107

5.1.3 The single-service choices 108

5.1.4 Intermodal services 111

5.1.5 Transportation characteristics 112

5.2 Transportation management 114

5.2.1 Creating economic utility 114

5.2.2 Transport cost characteristics 115

5.2.3 Service choices and their characteristics 118

5.2.4 The economic factors of transportation 120

5.2.5 Transportation documentation 121

5.2.6 Market and pricing decisions 122

Words and terms 123

Notes 125

Exercises 127

After-class reading 129

Chapter 6 Logistics Information 132

6.1 Logistics information system 132

6.1.1 Logistics information system overview 132

6.1.2 Inforrnation functionality 136

6.1.3 The importance of information in logistics management 139

6.2 Information technology 140

6.2.1 Introduction to the information technology 140

6.2.2 Use of EDI in the supply chain 143

6.2.3 Technology at UPS 145

6.3 Logistics information management 146

6.3.1 Principles of logistics information 146

6.3.2 DANZAS'principles of logistics information 149

Words and terms 150

Notes 152

Exercises 153

After-class reading 155

Chapter 7 Supply Chain Management 157

7.1 Basic knowledge preparing 157

7.1.1 Concepts of supply chains and its management 157

7.1.2 Model of supply chain management 160

7.1.3 Key attributes of supply chain management 161

7.1.4 Seven principles of supply chain 164

7.1.5 Agile supply chain and its principles 165

7.2 Supply chain management and demand chain management 166

7.2.1 Supply chain management 166

7.2.2 Demand chain management 167

7.2.3 Demand/supply chain linkages 168

Words and terms 171

Notes 172

Exercises 174

After-class reading 176

Chapter 8 Logistical Strategy 179

8.1 Basic knowledge preparing 179

8.1.1 Why formulate logistics strategies 179

8.1.2 A conceptual approach to formulating logistics strategy 182

8.1.3 Strategic direction 186

8.1.4 Distribution strategies—international distribution channel strategies 189

8.1.5 Strategic action itineraries in logistics 190

8.2 View your supply chain as a strategy assert 194

8.2.1 Five key configuration components 195

8.2.2 Operations strategy 195

8.2.3 Channel strategy 197

8.2.4 Outsourcing strategy 197

8.2.5 Customer service strategy 200

8.2.6 Asset network 200

8.3 Illustrated typology of possible logistics strategies 202

8.3.1 Cost domination 203

8.3.2 Differentiation 203

8.3.3 Innovation 204

8.3.4 Alliance 206

Words and terms 207

Notes 207

Exercises 210

After-class reading 212

Chapter 9 Outsourcing Logistics 214

9.1 Basic knowledge preparing 214

9.1.1 Factors promoting outsourcing 214

9.1.2 The process of externalization 217

9.1.3 Recent trends in the purchase of logistical service 218

9.2 Evolving relationship between providers and users of logistical services 229

9.2.1 More precise contract specification 230

9.2.2 Improved LSP-client communications at all levels 230

9.2.3 Joint initiatives 230

9.2.4 Adoption of open-book accounting 231

Words and terms 232

Notes 233

Exercises 235

After-class reading 237

Chapter 10 International Logistic 239

10.1 Basic knowledge preparing 239

10.1.1 The definition of international logistics 239

10.1.2 Stages of international development 242

10.1.3 Non-trade international logistics 243

10.2 Management of the international logistic 246

10.2.1 Containerization 246

10.2.2 International muhimodal transport 247

10.2.3 Managing the Global Supply 249

10.2.4 International logistics center 252

Words and terms 254

Notes 256

Exercises 260

After-class reading 262

Chapter 11 Global Logistics 267

11.1 Surroundings introduction ＆ basic knowledge preparing 267

11.1.1 The trend towards globalization in the supply chain 267

11.1.2 Sources of competitive advantage from a global strategy 269

11.1.3 The nature of competitive advantage in global industries 270

11.1.4 Cultural differences 271

11.1.5 Country comparative advantages 272

11.1.6 Types of international strategy:multi-domestic vs.global 273

11.1.7 Global cost structure analysis 274

11.2 Integration the supply chain 275

11.2.1 Requirements for integration 275

11.2.2 Preparing to integrate the supply chain 277

11.2.3 International partnerships 278

11.2.4 Balancing price,quality and service 279

11.3 Global enterprise logistics:one tradition ends and another begins 280

11.3.1 Global enterprise logistics 281

11.3.2 Global logistics:current issues 281

11.3.3 Knowledge management in global firms 283

11.3.4 Case study 284

Words and terms 287

Notes 288

Exercises 290

After-class reading 291

Chapter 12 Performance Measurement in Supply Chain 293

12.1 Performance measurement 293

12.1.1 Keeping score—a basic management principle 294

12.1.2 The fundamental concepts of supply chain management and measurement 295

12.1.3 The principle of"input and output measures" 296

12.1.4 Setting goals across the chain through service level agreements 299

12.1.5 Future directions in performance measurement 301

12.2 Benchmarking 303

12.2.1 What benchmarking is 304

12.2.2 A brief history of benchmarking 305

12.2.3 What it can do for you 306

12.2.4 The pitfalls and critical success factors(CSFs) 307

Words and terms 309

Notes 309

Exercises 312

After-class reading 314

Chapter 13 New Directions in Logistics 317

13.1 Surrounding introduction and basic knowledge preparing 317

13.1.1 The emergence of the value-conscious customer 317

13.1.2 The new competitive framework:the three Rs 318

13.1.3 The organizational challenge 320

13.2 The supply chain and IT 322

13.2.1 The path to the internet 323

13.2.2 The internet implications 325

13.3 Green logistics 329

13.3.1 Green and logistics 329

13.3.2 Development and application of green logistics 330

13.3.3 The paradoxes of green logistics in transport systems 332

13.3.4 A blueprint for green logistics 334

Words and terms 336

Notes 337

Exercises 339

After-class reading 341

Glossary 343

References 349