柜台英语PDF电子书下载

PART ONE 1

Lesson One Shopping-Guiding 1

Lesson Two Reception 8

Lesson Three Recommendation 17

Lesson Four Bargaining 25

Lsson Five Accepting the Payment 33

Lesson Six Guarantee 39

Lesson Seven Packing and Shipping 46

Lesson Eight Delivering the Goods to the Customers 54

Lesson Nine Changing and Refunding 60

Lesson Ten Apologies 66

PART TWO 73

Lesson Eleven At the Foodstuff Department 73

Lesson Twelve At the Cigarettes,Wines and Tea Department 82

Lesson Thirteen At the photographic Articles Department 91

Lesson Fourteen At the Household Electric Appliance Department 100

Lesson Fifteen At the Clock and Watch Department 110

Lesson Sixteen At the Sports Goods Department 119

Lesson Seventeen At the Office Appliance Department 129

Lesson Eighteen At the Hardware Department 138

Lesson Nineteen At the Toy Department 148

Lesson Twenty At the Garment Department 158

Lesson Twenty-one At the Hats and Shoes Department 167

Lesson Twenty-two At the Cosmetic Department 178

Lesson Twenty-three At the Leather Goods Department 191

Lesson Twenty-four At the Arts and Grafts Department 201

Lesson Twenty-five At the Jewelery Department 214

Lesson Twenty-six At the Textile Department 225

Lesson Twenty-seven At the Knitting-wool Department 235

Lesson Twenty-eight At the Woolen Sweater Department 246