饭店工作英语 初级&中级PDF电子书下载

Grade Ⅰ（Preliminary） 3

初级 3

第一单元　打招呼及送行 3

第二单元　询问公共场所 9

第三单元　请客人等候以及提供帮助 15

第四单元　打电话 19

第五单元　祝贺及感谢 22

第六单元　要求及投诉 24

第七单元　同情与关心 27

第八单元　爱好与满意 29

第九单元　前厅 32

第十单元　房务 37

第十一单元　餐饮 41

第十二单元　在银行 45

第一部分　银行开户 45

第二部分　询问存款 45

第三部分　询问储蓄 46

第四部分　要求兑换钱 46

第十三单元　在海关 49

第一部分　在海关 49

第二部分　有东西要报关吗 49

第四部分　办理海关手续 50

第三部分　为电脑缴税 50

第十四单元　在邮局 53

第一部分　寄信 53

第二部分　寄信 54

第三部分　寄包裹 55

第四部分　寄钱 55

第十五单元　在医院 59

第一部分　看医生 59

第二部分　犯胃病 60

第三部分　与医生约诊 60

第四部分　买药 61

第一部分　在飞机上 64

第十六单元　旅行 64

第二部分　乘火车旅行 65

第三部分　乘公共汽车旅行 65

第四部分　乘出租汽车 66

第十七单元　电信 69

第一部分　打长途电话 69

第二部分　国际互联网 69

第三部分　谈论电信 70

第四部分　电子商务 70

English Test at Preliminary Level 74

Part One Meeting the Guest 81

Unit One At the Airport 81

Part Two Recognizing a Tour Group 81

Grade Ⅱ（Intermediate） 81

中级 81

初级英语试卷 81

Front Office 81

Part Three A Brief Welcome Speech 82

Unit Two Room Reservations 87

Part One Accepting Reservations 87

Part Two Fully Booked 88

Part Three　Canceling a Reservation 88

Part One　Greeting a Guest on Arrival 95

Part Two　Introducing Hotel Facilities 95

Unit Three Bellman 95

Part Three　Baggage Delivery 96

Part Four　Hiring a Taxi 97

Unit Four Reception and Check-in 102

Part One Checking in a Guest with Reservation 102

Part Two Checking in a Walk-in Guest 102

Part Three　Changing a Room 103

Part Four Extending the Stay 104

Unit Five At　the Information Desk 109

Part One Asking the Way 109

Part Two Arranging　a Tour　Bus 109

Part Three　City Tour 110

Part Four　Leaving a Message 111

Unit Six Sales Promotions 116

Part One Talking about Hotel Reservations 116

Part Two Negotiating on Terms 117

Part Three Persuasive Talks 117

Unit Seven Public Relations 124

Part One Soliciting Comments and Suggestions 124

Part Two Arranging a News Conference 124

Part Three Invitation and Replies 126

Part Two A Miscalculation 132

Part One Checking Out 132

Unit Eight Front Cashier 132

Part Three Foreign Currency Exchange 133

Unit Nine Business Center 138

Part One Booking Air Tickets 138

Part Two Sending a Fax 138

Part Three Sending E-mails 139

Part Four Explaining Time Differences 139

Part Five Asking for An Interpreter 140

Unit Ten Operator 144

Part One A Call from Outside 144

Part Two Making a Collect Call 144

Part Three Wake-up Call Service 145

Unit Eleven Floor Attendant 151

Part One Showing a Guest to the Room 151

Part Two Explaining Room Facilities 151

Housekeeping 151

Part Three Valuables Deposit 152

Unit Twelve Chamber Service 158

Part One Making up the Room 158

Part Two The Turn-down Service 158

Part Three Bringing Something on Request 159

Part One Demanding Laundry Service 164

Part Two Special Instructions 164

Unit Thirteen Laundry Service 164

Part Three Suggesting Express Laundry Service 165

Unit Fourteen Miscellaneous Services 171

Part One Shopping for Guests 171

Part Two Baby-sitting Service 171

Part Three Room Service 172

Part Four Repairing the TV Set 173

Unit Fifteen Dealing with Emergencies 178

Part One Guest Injured 178

Part Two A Sick Guest 178

Part Three A Small Fire 179

Part Two Banquet Reservations 184

Part One Booking Seats 184

Unit Sixteen Reservations 184

Food Beverage 184

Part Three Reserving a Meeting Room 185

Unit Seventeen Seating Guests 191

Part One Seating the Guest without a Reservation 191

Part Two Seating the Guest with a Reservation 191

Unit Eighteen Chinese Food Service 196

Part One Chinese Food 196

Part Two Chinese Restaurant Service 197

Part Three Ordering Drinks 197

Part Four Serving the Dishes 198

Part One At Dinner Time 204

Unit Nineteen In the Coffee Shop 204

Part Two A Buffet Breakfast 205

Part Three A Continental Breakfast 205

Part Four An American Breakfast 206

Unit Twenty At the Bar 213

Part One Chinese Liquors and Wines 213

Part Two Mixing Cocktail 213

Unit Twenty-one Room Service 219

Part One Ordering Room Service 219

Part Two Sending the Room Service Order 219

Part Two Paying by Credit Card 223

Unit Twenty-two Ways of Paying 223

Part One Signing the Bill 223

Part Three Explaining the Bill 224

Part Four Explaining the Credit Limit 224

Unit Twenty-three Guest Complaints 230

Part One Changing a Dish 230

Part Two Complaining about the Dishes 230

Unit Twenty-four A Birthday Party 236

Shopping 240

Unit Twenty-five At the Textile and Knitwear Counter 240

Part One Buying Chinese Silk Fabrics 240

Part Two Buying T-shirts 241

Part Three Fashion 242

Unit Twenty-six At the Jewelry and Crafts Counter 249

Part One Recommending Traditional Chinese Crafts 249

Part Two Jewelry 250

Part Three Recommending Typical Chinese Toys 251

Unit Twenty-seven At the Medicine and Foodstuff Department 258

Part One Chinese Tea 258

Part Two Chinese Medicine and Tonics 258

Part Three Chinese Local Flavor Food 259

Unit Twenty-eight At the Chinese Arts and Stationery Department 265

Part One Chinese Seal Cutting,Calligraphy and Paintings 265

Part Two The Four Treasures of Study 266

Part Three Packaging and Shipping 267

Health and Recreation 273

Unit Twenty-nine At the Health Center 273

Part One Talking about Health Club Facilities 273

part Two Sauna 274

Part Three At the Indoor Swimming Pool 275

Unit Thirty In the Beauty Salon 281

Part One At the Barber's 281

Part Two A Permanent Wave 281

Part One At the Ball Room 288

Unit Thirty-one Recreation 288

Part Two Karaoke Bar 289

Part Three Mahjong 290

Part Four Bowling 291

English Test at Intermediate Level 298

Appendix Ⅰ useful English Abbreviations For Hotels 304

附录Ⅰ 饭店工作部分英语常用缩略语 304

Appendix Ⅱ 180 Useful Sentences For Fotels 308

附录Ⅱ 饭店工作常用英语180句 308

Appendix Ⅲ Key to Listening Exercises(Tape Script) 318

附录Ⅲ 听力练习答案（录音文字材料） 318

参考书目 327