Contents 1
Unit 1 Introductions and greetings 4 1
1 Introducing yourself 1
2 Saying where you're from 1
3 Introducing other people 1
Unit 2 Occupations 10 2
1 Saying what you do 2
2 Telephoning 2
3 Finding out information about people 2
Unit 3 Companies 16 3
1 Describing a company 3
2 Talking about types of business 3
3 Finding the perfect partner 3
3 Taking a message 4
2 Talking about departments 4
1 Giving directions 4
Unit 4 Theplaceofwork 22 4
Unit 5 Revision and consolidation 28 6
Unit 6 Day-to-day work 32 6
1 Talking about your work 6
2 Describing routines 6
3 Likes and dislikes 6
Unit 7 The working environment 38 7
1 Asking people to do things 7
2 Talking about stress 7
3 Giving advice 7
Unit 8 Plans 44 8
1 Discussing arrangements 8
2 Making appointments 8
3 Planning a trip 8
2 Attending business events 9
3 Reserving a hotel room 9
1 Talking to a visitor 9
Unit 9 Visits and travel 50 9
Unit 10 Revision and consolidation 56 11
Unit 11 Work history 60 11
1 Finding someone a job 11
2 Talking about your career 11
3 Describing your first job 11
Unit 12 Fairs and sales 66 12
1 Finding out about a trade fair 12
2 Talking about products 12
3 Placing an order 12
Unit 13 Productdescription 72 13
1 Comparing products 13
2 Saying what's best 13
3 Making suggestions 13
3 Describing food 14
2 Making invitations 14
1 Taking a guest to dinner 14
Unit 14 Entertaining 78 14
Unit 15 Revision and consolidation 84 16
Unit 16 Firms and factories 88 16
1 Visiting a factory 16
2 Saying what you've done 16
3 The company report 16
3 Thanking 17
2 Making offers 17
1 Finding out about a city 17
Unit 17 The Business Pleasure Trip 94 17
Unit 18 Problems,problems 100 18
1 Dealing with problems 18
2 Complaining and apologizing 18
3 Finding a solution 18
Unit 19 Future trends 106 19
1 Making predictions 19
2 Talking about the future 19
3 Changing the way we work 19