Lesson One 1
TextWhat Is Tourism 1
Dialog Ⅰ Hotel Industry ABC（Ⅰ） 2
Dialog Ⅱ Hotel Industry ABC（Ⅱ） 4
Structure Study 8
Exercises 11
Reading Comprehension 15
Listening Comprehension 17
Lesson Two 18
TextIt Is My Dream 18
Dialog Ⅰ A Job-Hunting Interview 19
Dialog Ⅱ On Grooming 21
Structure Study 24
Exercises 26
Reading Comprehension 30
Listening Comprehension 31
TextGuests Foremost 33
Lesson Three 33
Dialog Ⅰ A Room Reservation Call 34
Dialog Ⅱ A Group Reservation 35
Structure Study 38
Exercises 39
Reading Comprehension 44
Listening Comprehension 44
TextThe Front Office——First Thing First 46
Lesson Four 46
Dialog Ⅰ Welcome to Our Hotel 48
Dialog Ⅱ Receiving a Walk-in Guest 49
Structure Study 52
Exercises 54
Reading Comprehension 59
Listening Comprehension 59
Lesson Five 62
TextThe History of Money 62
Dialog Ⅰ Foreign Exchange 63
Dialog Ⅱ Checking Out 65
Structure Study 68
Exercises 69
Reading Comprehension 73
Listening Comprehension 74
Lesson Six 76
TextHousekeeping Department——the Backbone of a Hotel 76
Dialog Ⅰ I Hope You Will Enjoy Your Stay with Us 77
Dialog Ⅱ Explaining Time Difference and Introducing Scenic Spots 78
Structure Study 82
Exercises 83
Reading Comprehension 86
Listening Comprehension 87
Lesson Seven 88
TextAdventure on Highway 88
Dialog Ⅰ I Hope You Will Get Better Soon 90
Dialog Ⅱ Providing Something Extra 91
Structure Study 95
Exercises 96
Reading Comprehension 100
Listening Comprehension 101
Lesson Eight 103
TextVolunteer Workers 103
Dialog Ⅰ About the Laundry Service 105
Dialog Ⅱ Baby-sitting Service 106
Structure Study 108
Exercises 110
Reading Comprehension 114
Listening Comprehension 115
Lesson Nine 116
TextFood and Beverage Department Always Counts 116
Dialog Ⅰ At the Bar（Ⅰ） 117
Dialog Ⅱ At the Bar（Ⅱ） 118
Structure Study 122
Exercises 123
Reading Comprehension 128
Listening Comprehension 129
TextThe Story of Chopsticks 131
Lesson Ten 131
Dialog Ⅰ Taking the Order 132
Dialog Ⅱ Serving the Western Cuisine 133
Structure Study 137
Exercises 139
Reading Comprehension 144
Listening Comprehension 146
Text Turn Complaints into a Gold Mine of Repeat Business 147
Lesson Eleven 147
Dialog Ⅰ It Will Never Happen Again 148
Dialog Ⅱ A Complaint about the Dining Room 149
Structure Study 152
Exercises 153
Reading Comprehension 158
Listening Comprehension 160
Lesson Twelve 162
TextCreate the Shopping Eden 162
Dialog Ⅰ This One Looks Very Nice on You 163
Dialog Ⅱ At the Pharmacy Counter 164
Structure Study 168
Exercises 169
Reading Comprehension 173
Listening Comprehension 175
Lesson Thirteen 177
TextThe Treasure of Arts and Crafts 177
Dialog Ⅰ Recommending a Tea Set 178
Chinese Cuhure 179
Dialog Ⅱ Bringing Up a Better Understanding of 179
Structure Study 182
Exercises 183
Reading Comprehension 188
Listening Comprehension 189
Lesson Fourteen 190
TextHonesty Is the Best Policy 190
Dialog Ⅰ Paying with Credit Card 192
Dialog Ⅱ Discovering a Forged Bank Note 192
Structure Study 194
Exercises 195
Reading Comprehension 200
Listening Comprehension 201
Lesson Fifteen 203
TextThe Hotel Recreation Center 203
Dialog Ⅰ The Hotels Recreational Facilities 204
Dialog Ⅱ At the Hairdresser s 206
Structure Study 208
Exercises 209
Reading Comprehension 214
Listening Comprehension 215
Lesson Sixteen 216
TextBowling Ball 216
Dialog Ⅰ Exploring Mystery of Health and Longevity 217
Dialog Ⅱ Talking About the Sauna 218
Structure Study 222
Exercises 224
Reading Comprehension 230
Listening Comprehension 231
TextSafety First 232
Lesson Seventeen 232
Dialog Ⅰ On Fire Prevention and Fire Fighting 233
Dialog Ⅱ A Complaint about Something Missing 235
Structure Study 237
Exercises 238
Reading Comprehension 243
Listening Comprehension 244
Lesson Eighteen 245
TextTalking and Doing 245
Dialog Ⅰ About the Wake-up Call 246
Dialog Ⅱ A Farewell Speech 247
Structure Study 249
Exercises 250
Reading Comprehension 255
Listening Comprehension 257
GLOSSARY 258
APPENDIX Ⅰ 277
APPENDIX Ⅱ 281