Unit One Text:The flower effect 1
Listening Speaking:Meeting office staff 6
Writing:Itinerary 10
Extensive Reading:The secretary s day 14
Unit Two Text:Reception work 16
Listening Speaking:Receiving visitors 21
Writing:Callers register 24
Extensive Reading:Clean your desk 26
Unit Three Text:Showing your values in your job 28
Listening Speaking:Who s who in the company 34
Writing:Curriculum vitae/resume 38
Extensive Reading:How to write a data sheet 40
Unit Four Text:A good receptionist 43
Listening Speaking:Future engagements 48
Writing:Letter of application 51
Extensive Reading:Letter of application 53
Unit Five Text:Silence is golden 57
Listening Speaking:Booking a hotel room 62
Writing:Leaving a message 65
Extensive Reading:Open，honest communications 67
Unit Six Text:Secretaries personal qualities 69
Listening Speaking:Conference facilities 76
Writing:Letter of invitation 77
Extensive Reading:How to interview for a job 80
Unit Seven Text:Telephone tactics 82
Listening Speaking:Requesting and replying 88
Writing:Reply to invitation 90
Extensive Reading:Americans in the office 94
Unit Eight Text:The secretary s role 95
Listening Speaking:Work routines 101
Writing:Memorandum 105
Extensive Reading:The secretary s functions 108
Unit Nine Text:Something about visiting cards 110
Listening Speaking:Making suggestions 115
Writing:Job application form 118
Extensive Reading:Status titles used in Western countries 121
Unit Ten Text:Getting on with the chief 123
Listening Speaking:Dissatisfied customers 129
Writing:Notice of meeting 133
Extensive Reading:Advice on writing a good business letter 135
Unit Eleven Text:Know-how of attending a meeting 137
Listening Speaking:Dealing with 142
salesmen and representatives 142
Writing:Agenda 145
Extensive Reading:Seating at a dinner 148
Unit Twelve Text:Secretaries duties at meetings 149
Listening Speaking:Getting to know the equipment 154
Writing:Minutes of a meeting 158
Extensive Reading:What you owe your employer? 162
Unit Thirteen Text:Trademark 165
Listening Speaking:Checking arrangements 171
Writing:Request 175
Extensive Reading:Understanding insurance 177
Unit Fourteen Text:Filing 179
Listening Speaking:The board meeting 184
Writing:Reply 188
Extensive Reading:Filing systems 190
Unit Fifteen Text:The right attitudes for taking psychological tests 191
Listening Speaking:Preparing the agenda 198
Writing:Confirm(1) 203
Extensive Reading:“Time”in Americans eyes 205
Unit Sixteen Text:Respect for other s privacy 207
Listening Speaking:Two important phone calls 211
Writing:Confirm(2) 215
Extensive Reading:The role of advertising 217
Vocabulary 219