目录前言 PHONE CALLS 电话 1
Ⅰ．Businesses 业务 1
Ⅱ．Long Distance Calls 长途电话 13
Ⅲ．Hotel Room Booking 预订房间 17
Ⅳ．Canceling a Room 取消预订房间 20
Ⅴ．HouseRenting 租房 22
Ⅵ．Appointments 约会 27
Ⅶ．“In”and“Out” “在”与“不在” 33
Ⅷ．Call Again 再打电话 36
Ⅸ．Hang On 等待 37
Ⅹ．Asking for Information 询问情况 38
Ⅺ．Representation 交涉 44
Ⅻ．Wrong Number 打错电话 46
ⅫⅠ．Overseas Calls 越洋电话 46
ⅩⅣ．Shopping by Telephone 电话购物 48
ⅩⅤ．Self-Introduction 自我介绍 49
ⅩⅥ．Reservation for a Flight 订机座 51
ⅩⅦ．Changing a Flight 改班机 54
ⅩⅧ．Returning Calls 回电话 55
ⅩⅨ．Calling a Taxi 叫车 57
ⅩⅩ．GettingLost 迷路 59
ⅩⅪ．Messages 带口信 60
ⅩⅫ．Response 答复 64
ⅩⅫⅠ．Saying Goodbye 告别 65
ⅩⅩⅣ．Travel Schedule 告行期 67
TELEGRAM 电报 69
Ⅰ．Inquiry 询价 69
Ⅱ．Offer 报价 70
Ⅲ．Shipment 船期 74
Ⅳ．Suggestion of Substitutes 推荐代替品 74
Ⅴ．Complaints 抱怨 75
Ⅵ．Appreciation 致谢 77
Ⅶ．Congratulation 祝贺 78
Ⅷ．Sympathy 慰问 79
Ⅸ．Invitation 邀请 80
Ⅹ．Travel Schedule 行期 80
Ⅺ．Other Activities 其它 82
FAX 传真 84
TELEX 电传 107
Ⅰ．Inquiry 询价 107
Ⅱ．Offer 报价 109
Ⅲ．Refusal of Offer 拒绝报价 113
Ⅳ．Deals 成交 114
Ⅴ．Orders 订货 116
Ⅵ．Terms of Payment 支付条款 117
Ⅶ．LC Opening 开证 118
Ⅷ．Changing of LC 改证 121
Ⅸ．Extension of LC 展证 125
Ⅹ．Shipment 装运 127
Ⅺ．Claims 索赔 131
Ⅻ．Complaint 抱怨 134
ⅫⅠ．Notification 通知 135
ⅩⅣ．Arrangement 安排 135
ⅩⅤ．Travel Schedule 行期 135
LETTERS 书信 137
Ⅰ．Business Relations 业务关系 137
Ⅱ．Inquiries 询价 143
Ⅲ．Quotations and Offers 报价和报盘 146
Ⅳ．Responses 答复 148
Ⅴ．Negotiation 交涉 151
Ⅵ．Inquiries 咨询 154
Ⅶ．Inquiry of Personnel 了解人员情况 157
Ⅷ．Job Applications 求职 159
Ⅸ．Inquiry of Study Abroad 求学 173
Ⅹ．Letter of Recommendation 推荐信 178
Ⅺ．Opening an Account 建立帐户 186
NOTES 便条 188
Ⅰ．Introductions 介绍 188
Ⅱ．Arrangements 安排 189
Ⅲ．Invitation 邀请 190
Ⅳ．Thanks 致谢 190
Ⅴ．Congratulations 祝贺 192
Ⅵ．Formal Invitation 正式请柬 192
Ⅶ．Formal Reply 正式回帖 193
Ⅷ．Informal Invitation 非正式请柬 195