DIALOGUE 16 Returning a Purchase 退还购买的物品 1
DIALOGUE 17 Reporting a Robbery 报告盗窃案 20
DIALOGUE 18 Filing an Insurance Claim 提出保险索赔 39
DIALOGUE 19 Visiting a Doctor 看病 59
DIALOGUE 20 Visiting a Dentist 看牙 84
DIALOGUE 21 Using the Bathroom 使用浴室 102
CULTURAL HINTS 1“Manners” 120
DIALOGUE 22 Getting a Number from Information 向查号台查电话号码 123
DIALOGUE 23 Inquiring about Business Hours 询问营业时间 147
DIALOGUE 24 Going to the Drugstore 到药店 168
DIALOGUE 25 Visiting a Photo Shop 在图片社 188
DIALOGUE 26 Ordering Take-out Food 买带走的饭菜 209
DIALOGUE 27 Asking about Train Schedules 打听火车时刻表 233
DIALOGUE 28 Giving a Taxi Driver Directions 给出租汽车司机指路 255
DIALOGUE 29 Buying Gas 加油 276
DIALOGUE 30 Drinking Coffee 喝咖啡 302
CULTURAL HINTS 2“Restaurants” 323
VOCABULARY AND EXPRESSIONS 327