PART ONE ORGANIZATIONAL FOUNDATIONS OF INFORMATION SYSTEMS 1
Chapter 1 Information Systems：Challenges and Opportunities 2
Chapter 2 The Strategic Role of Information Systems 34
Chapter 3 Information Systems，Organizations，and Business Processes 72
Chapter 4 Information，Management，and Decision Making 114
Chapter 5 Ethical and Social Impact of Information Systems 148
PART TWO TECHNICAL FOUNDATIONS OF INFORMATION SYSTEMS 189
Chapter 6 Computers and Information Processing 190
Chapter 7 Information Systems Software 226
Chapter 8 Managing Data Resources 262
Chapter 9 Telecommunications 298
Chapter 10 The Internet and Enterprise Networking 334
PART THREE BUILDING INFORMATION SYSTEMS：CONTEMPORARY APPROACHES 381
Chapter 11 Redesigning the Organization with Information Systems 382
Chapter 12 Alternative Systems-Building Methods 428
Chapter 13 Ensuring Quality with Information Systems 464
Chapter 14 Systems Success and Failure：Implementation 506
PART FOUR MANAGEMENT AND ORGANIZATIONAL SUPPORT SYSTEMS 549
Chapter 15 Managing Knowledge 550
Chapter 16 Enhancing Management Decision Making 588
PART FIVE MANAGING CONTEMPORARY INFORMATION SYSTEMS 623
Chapter 17 Controlling Information Systems 624
Chapter 18 Managing International Information Systems 654