Human resource management 3
Culture,David Cray 3
Contents 8
List of Contributors 8
Culture,cross-national,Betty Jane Punnett 9
Acknowledgements 14
Introduction 16
Decision making,Richard Butler 27
Deconstruction analysis and management,Karen Legge 48
Downsizing,Kim Cameron 55
Groups and teams,Friso den Hertog and Thera Tolner 62
Hawthorne experiments,Jeffrey A.Sonnenfeld and Jennifer M.Myatt 72
Human capital,Anne Daly 79
Human relations,Pauline Graham 86
Human resource development,Martin Hilb 93
Human resource flows,Gary Florkowski 99
Human resource management,Randall S.Schuler 122
Industrial democracy,Tove Helland Hammer 143
Interest groups,Justin Greenwood 153
Interpersonal skills,John Hayes 160
Labour process,Chris Smith 165
Leadership,Frank Heller 174
Managerial behaviour,Rosemary Stewart 184
Occupational psychology,David Guest 201
Organization behaviour,Arndt Sorge 219
Organization culture,Geert Hofstede 237
Personnel management,George F.Thomason 256
Problem solving,Jane Cranwell-Ward 273
Productivity,Robert F.Conti 278
Stress,Jane Cranwell-Ward 285
Total Quality Management,Miryam Barad 292
Women managers in organizations,Ellen A.Fagenson-Eland and Barbara Parker 311
Work ethic,Frank Heller and S.Antonio Ruiz-Quintanilla 327
Work and leisure,Milan Zeleny 333
Work and organization systems,Greg J.Bamber and David E.Simmons 340
Global dimensions 359
Bata'system,Milan Zeleny 359
Fordism,Terry Wallace 363
Human resource management,international,Rosalie L.Tung 375
Human resource management in Europe,Chris Brewster 392
Human resource management in Japan,Yoko Sano 404
Industrial relations in developing countries,Segun Matanmi 412
Industrial relations in Europe,Colin Gill 422
Industrial relations in Japan,Koji Okubayashi 433
Industrial relations in the USA,Hoyt N.Wheeler 444
Japanization,Nick Oliver 461
Focal policy-areas of HRM 469
Careers,Peter Herriot 469
Commitment,Yoko Sano 481
Communication,W.David Rees 488
Communication,cross-cultural,Joo-Seng Tan 492
Discipline and dismissals,Derek Torrington 498
Empowerment,Adrian Wilkinson 507
Financial incentives,Ian Smith 518
Job design,Yitzhak Fried,Anne Cummings and Greg R.Oldham 532
Job evaluation,Alan Arthurs 544
Management development,Gillian Stamp 553
Motivation and satisfaction,André Büssing 566
Payment systems,Ian Kessler 579
Performance appraisal,Vandra L.Huber and Sally Riggs Fuller 596
Profit sharing and employee shareholding schemes,Richard Long 607
Recruitment and selection,Sally Riggs Fuller and Vandra L.Huber 619
Relocation,Helen De Cieri and Sara L.McGaughey 631
Training,Paul Taylor 643
Training,economics of,Paul Ryan 655
Industrial and labour relations 665
Collective bargaining,George Strauss 665
Corporatism,Colin Crouch 677
Employee deviance,Gerald Mars 686
Employee relations,management of,John Purcell 693
Employers' associations,Wyn Grant 704
Employment and unemployment,economics of,Robert J.Flanagan 713
Employment law,R.C.Simpson 727
Equal employment opportunities,Robin J.Kramer 736
Flexibility,Paul Blyton 745
Industrial conflict,Paul K.Edwards 755
Industrial and labour relations,Michael Poole 772
Industrial sabotage,John M.Jermier and Walter Nord 791
Mondragón,William Foote Whyte 797
Negotiation skills,Lisa Hope Pelled 802
Third party intervention,George F.Thomason 807
Trade unions,Roy Adams 817
Biographies 829
Argyris,Chris,Craig Lundberg 829
Bedaux,Charles E.,Ian Kessler 835
Braverman,Harry,Chris Smith 839
Clegg,Hugh Armstrong,William Brown 847
Dunlop,John Thomas,Michael Poole 853
Flanders,Allan,Chris Rowley 860
Follett,Mary Parker,Pauline Graham 866
Ford,Henry,Ian Glover 871
Gilbreth,Frank Bunker and Gilbreth,Lillian Evelyn Moller,Pauline Graham 880
Gouldner,Alvin W.,John Eldridge 887
Herzberg,Frederick,Philippe Bernoux 892
Ishikawa,Kaoru,Mohamed Zairi 899
Mayo,George Elton,Richard Gillespie 905
Ohno,Taiichi,Robert F.Conti 910
Peters,Thomas J.,Morgen Witzel 914
Reich,Robert M.,Charles Hampden Turner 919
Schuler,Randall S.,John Storey 925
Taylor,Frederick Winslow,Malcolm Warner 931
Ueno,Yoichi,L.I.Okazaki-Ward 936
Index 945