Chapter 1 Business Negotiation 1
Chapter 2 Business Documents 44
Chapter 3 Business Letters 78
Chapter 4 Business Etiquette 94
Chapter 5 Export Procedures 108
Chapter 6 Delivery Terms 123
Chapter 7 Remittance 136
Chapter 8 Collection 145
Chapter 9 Letter of Credit 155
Chapter 10 Bond 173
Chapter 11 Marine Insurance 184
Chapter 12 Business Ethics 201
Chapter 13 Transportation Particulars 211
Chapter 14 Commodities Inspection and Customs Formalities 230
Chapter 15 Claims,Force Majeure and Arbitration 255
References 280