Chapter 1 Overview of Logistics 1
Lesson 1 The Definition of Logistics 2
Lesson 2 Some Interpretation to Logistics 4
Lesson 3 Competing Through Logistics 7
Lesson 4 New Trends of Logistics 8
Chapter 2 Warehousing Management 19
Lesson 1 The Strategic Role of Warehousing in Logistics 19
Lesson 2 Warehouse Operations 22
Lesson 3 Warehouse Location and Layout 27
Chapter 3 Inventory Control 34
Lesson 1 Basic Inventory Concepts 34
Lesson 2 The Purpose of Inventory 36
Lesson 3 Just-in-Time System(JIT) 39
Chapter 4 Transportation Management 50
Lesson 1 Railroad and Motor Carriers 50
Lesson 2 Air Carriers, Water Carriers and Pipelines 54
Lesson 3 Containerization 59
Chapter 5 Logistics Packaging 69
Lesson 1 Function of Logistics Packaging 69
Lesson 2 Package Marking 70
Lesson 3 Packaging Material 73
Lesson 4 Packing Innovation 75
Chapter 6 Distribution Management 81
Lesson 1 Channels of Distribution 81
Lesson 2 Distribution Centers and Warehousing 84
Lesson 3 Types of Distribution Center or Warehouse 87
Lesson 4 Warehouse Management 89
Chapter 7 Logistics Information System 94
Lesson 1 Information and Communication Technology System 94
Lesson 2 Information Technology 97
Lesson 3 Introduction to the Internet 101
Chapter 8 Order Management and Customer Service 105
Lesson 1 Order Management 105
Lesson 2 The Definition of Customer Service 108
Lesson 3 Performance Measures for Customer Service 111
Chapter 9 The Introduction of Logistics Documentations 114
Lesson 1 Letter of Credit 114
Lesson 2 Letter of Indemnity 119
Lesson 3 Other Logistics Documentations 123
Chapter 10 Introduction to Suppply Chain Management 128
Lesson 1 The Definition of Supply Chain 128
Lesson 2 Barriers to Supply Chain Management 130
Lesson 3 Supply Chain Management and Integration 134
Chapter 11 Negotiation of Logistics 140
Lesson 1 The Negotiation Checklist 140
Lesson 2 Negotiating and Contracting with Carriers 142
Advanced Reading 146
Green Logistics 146
Logistics Contract 150
Automotive Supply Chains:a Range of Inbound Logistics Solutions 158
Sea Protest 163
附录 168
附录A 常用物流专业词汇表 168
附录B 非常用物流专业词汇表 173
参考文献 175