Unit1 Making Enquiries 1
Unit2 Negotiating Prices 19
Unit3 Placing Orders 39
Unit4 Terms of Payment 56
Unit5 Packing 75
Unit6 Shipping 95
Unit7 Insurance 120
Unit8 Complaints and Claims 141
Unit9 Marketing and Sales 162
Unit10 Accounting 183
Unit11 Taxation 207
Unit12 Stocks and Bonds 229
Transcripts 250
Reference Key 291
References 337