Unit 1 Commercial Communication 1
Part A Introduction of Company and Product 1
Applied Writing 4
Part B Making Business Arrangements 6
Practice 8
Unit 2 Commercial Information 16
Part A Business Information Collecting 16
Applied Writing 19
Part B The Processing and Transmitting of Commercial Information 22
Practice 24
Unit 3 Marketing Ⅰ 34
Part A Marketing Channels 34
Applied Writing 41
Part B Brand and Price 43
Practice 53
Unit 4 Marketing Ⅱ 64
Part A Promotion and Advertising 64
Applied Writing 73
Part B Image and Services 74
Practice 82
Unit 5 Negotiation 90
Part A Negotiation Techniques 90
Applied Writing 96
Part B The Nature of Cross-cultural Negotiation 98
Practice 103
Unit 6 Inquiry and Offer 111
Part A Inquiry 111
Applied Writing 116
Part B Offer 118
Practice 122
Unit 7 Counter-Offer,Bid and Counter-Counter-Offer 130
Part A Counter-Offer and Bid 130
Applied Writing 135
Part B Counter-Counter-Offer 137
Practice 140
Unit 8 Order and Fulfillment 146
Part A Acceptance and Order 146
Applied Writing 150
Part B Declining an Order 153
Practice 155
Unit 9 Business Contract 162
Part A Business Contract 162
Applied Writing 164
Part B Sale Contract 172
Practice 174
Unit 10 Payment Ⅰ 186
Part A The Method of Payment 186
Applied Writing 192
Part B Digital Wallet and Electronic Check 193
Practice 198
Unit 11 Payment Ⅱ 205
Part A An Introduction of L/Cs 205
Applied Writing 209
Part B Application for a Letter of Credit 210
Practice 213
Unit 12 Insurance 218
Part A Insurance 218
Applied Writing 221
Part B Sharing Economic Losses Through Insurance 224
Practice 226
Unit 13 Claim and Adjustment 236
Part A Claim 236
Applied Writing 239
Part B Adjustment 241
Practice 245
Unit 14 Packing and Shipment 251
Part A Packing 251
Applied Writing 257
Part B Shipment 260
Practice 267
Unit 15 Agency 273
Part A Agency 273
Applied Writing 276
Part B What to Be Covered in Agency Agreement 283
Practice 285
Unit 16 Memoranda and Notice 298
Part A Memoranda 298
Applied Writing 300
Part B Notice 303
Practice 304
Reference Answers 313
Unit 1 313
Unit 2 314
Unit 3 318
Unit 4 319
Unit 5 320
Unit 6 321
Unit 7 322
Unit 8 324
Unit 9 325
Unit 10 327
Unit 11 328
Unit 12 330
Unit 13 331
Unit 14 332
Unit 15 334
Unit 16 336
References 338