Module 1
1.1 Ways of working 5
1.2 Making contacts 7
1.3 Speaking Test:Part One 9
Module 2
2.1 Company benefits 10
2.2 Presenting your company 12
2.3 Reading Test:Part Five 14
Writing Test:Part One 3
Module 3
3.1 Starting a business 15
3.2 Leaving and taking messages 17
3.3 Listening Test:Part One 19
Module 4
4.1 Advertising 20
4.2 Delegating 22
4.3 Reading Test:Part Four 24
Module 5
5.1 The workplace 25
5.2 Participating in a meeting 27
5.3 Speaking Test:Part Two 29
Module 6
6.1 Recruitment 30
6.2 Emailing 32
6.3 Reading Test:Part Two 34
Module 7
7.1 Sales 35
7.2 Selling 37
7.3 Reading Test:Part One 39
Module 8
8.1 Training 40
8.2 Showing you're listening 42
8.3 Listening Test:Part Two 44
Module 9
9.1 Branding 45
9.2 Getting through 47
9.3 Writing Test:Part Two 49
Module 10
10.1 Management 50
10.2 Solving problems 52
10.3 Listening Test:Part Three 54
Module 11
11.1 Ethical economics 55
11.2 Discussing trends 57
11.3 Reading Test:Part Three 59
Module 12
12.1 Business law 60
12.2 Handling questions 62
12.3 Speaking Test:Part Three 64
Answer key 65