Unit 1 Culture and Communication 1
Before You Read 2
Reading Passage 3
Culture and Communication 7
After You Read 7
Supplementary Reading 11
Culture and Intercultural CommunicationUnit 2 The Art of Public Speaking 17
Before You Read 18
Reading Passage 19
Beginning the Speech(1) 23
After You Read 23
Supplementary Reading 27
Beginning the Speech(2) 31
Unit 3 Nervousness in Public Speaking 31
Before You Read 32
Reading Passage 33
The Value of Nervousness in Public SpeakingAfter You Read 36
Supplementary Reading 40
Public Speaking 46
Unit 4 Becoming an Active Listener 46
Before You Read 47
Reading Passage 48
Becoming an Active Listener 53
After You Read 53
Supplementary Reading 60
The Five Factors of Listening 64
Unit 5 Giving Constructive Feedback 64
Before You Read 65
Reading Passage 66
How to Give Constructive FeedbackAfter You Read 69
Supplementary Reading 73
Prepare to Give Constructive FeedbackUnit 6 Small Talk;Big Role 77
Before You Read 78
Reading Passage 79
Small Talk;Big Role 82
After You Read 82
Supplementary Reading 87
How to Be a Mingler,Not a ManglerUnit 7 Intercultural Competence in Business Presentations 90
Before You Read 91
Reading Passage 92
Intercultural Competence in Business PresentationsAfter You Read 96
Supplementary Reading 99
Intercultural Factors When Making International PresentationsUnit 8 Space and Communication 102
Before You Read 103
Reading Passage 104
Space and Communication 107
After You Read 107
Supplementary Reading 111
In Certain Circles,Two Is a CrowdUnit 9 Time and Culture 115
Before You Read 116
Reading Passage 117
Time and Culture 120
After You Read 120
Supplementary Reading 123
Time Orientation 126
Unit 10 Nonverbal Communication in Job Interviews 126
Before You Read 127
Reading Passage 128
Nonverbal Communication in Job InterviewsAfter You Read 132
Supplementary Reading 135
Every Body's Talking 139
Unit 11 Managing Interviews in the Workplace 139
Before You Read 140
Reading Passage 141
Managing Interviews in the WorkplaceAfter You Read 145
Supplementary Reading 151
Early Career Development—Establish"Success Syndrome"Unit 12 Steps in Cultural Understanding 154
Before You Read 155
Reading Passage 156
Steps in Cultural UnderstandingAfter You Read 159
Supplementary Reading 163
High-context and Low-context CommunicationUnit 13 Problems for American Employees in lapanese Companies 167
Before You Read 168
Reading Passage 169
Problems for American Employees in Japanese CompaniesAfter You Read 172
Supplementary Reading 176
Cultural Insights:Brain Scans Support Surprising Differences in Perception Between Westerners and AsiansUnit 14 Student Evaluation of Teaching 179
Before You Read 180
Reading Passage 181
Student Evaluation of Teaching 186
After You Read 186
Supplementary Reading 191
New York Measuring Teachers by Test ScoresUnit 15 Maslow's Hierarchy of Needs 195
Before You Read 196
Reading Passage 197
Maslow's Hierarchy of Needs 200
After You Read 200
Supplementary Reading 203