Unit 1 It's My First Day 1
Period 1 Warm-Up，Listening and Speaking 1
Period 2 Reading and Writing 9
Period 3 Further Reading 15
Unit 2 My Duties 22
Period 1 Warm-Up，Listening and Speaking 22
Period 2 Reading and Writing 29
Period 3 Further Reading 35
Unit 3 May I Help You？ 40
Period 1 Warm-Up，Listening and Speaking 40
Period 2 Reading and Writing 46
Period 3 Further Reading 52
Unit 4 If You Receive a Complaint 59
Period 1 Warm-Up，Listening and Speaking 59
Period 2 Reading and Writing 65
Period 3 Further Reading 70
Unit 5 Together We are Stronger 76
Period 1 Warm-Up，Listening and Speaking 76
Period 2 Reading and Writing 84
Period 3 Further Reading 104
Unit 6 Plan Your Work，Work Your Plan 110
Period 1 Warm-Up，Listening and Speaking 110
Period 2 Reading and Writing 121
Period 3 Further Reading 133
Unit 7 Safety is Everyone's Responsibility 142
Period 1 Warm-up，Listening and Speaking 142
Period 2 Reading and Writing 147
Period 3 Further Reading 154
Unit 8 Job Hunting 160
Period 1 Warm-up，Listening and Speaking 160
Period 2 Reading and Writing 165
Period 3 Further Reading 171