Introduction 1
1a Teamwork 7
1b Communication 11
Self-study 15
Exam practice 17
2a Entertaining a client 19
2b Corporate hospitality 23
Self-study 27
Exam practice 29
3a Ordering goods 31
3b Cash flow 35
Self-study 39
Exam practice 41
4a Brand power 43
4b Public relations 47
Self-study 51
Exam practice 53
5a Relocation 55
5b New premises 59
Self-study 63
Exam practice 65
Exam focus:Reading Test 69
Listening Test 72
Speaking Test 74
Writing Test 77
6a Reporting results 83
6b Environmental report 87
Self-study 91
Exam practice 93
7a Health and safety 95
7b Rights at work 99
Self-study 103
Exam practice 105
8a Business expenses 107
8b Business travel 111
Self-study 115
Exam practice 117
9a Flexible benefits 119
9b Staff appraisal 123
Self-study 127
Exam practice 129
10a Marketing disasters 131
10b Going global 135
Self-study 139
Exam practice 141
Activity sheets 145
Tapescripts 152
Essential vocabulary 163
Essential functions 166
Answer key 167
Look it up 176