CONTENTS 1
Lesson 1 Layout of a Business Letter（1） 1
Lesson 2 Layout of a Business Letter（2） 13
Lesson 3 Self-Introduction（1） 21
Lesson 4 Self-Introduction（2） 26
Lesson 5 Letter of Introduction 31
Lesson 6 Establishing Business Relations（1） 35
Lesson 7 Establishing Business Relations（2） 41
Lesson 8 Promoting Business Relationship（1） 46
Lesson 9 Promoting Business Relationship（2） 52
Lesson 10 Letter of Invitation 59
Lesson 11 Welcoming a Visitor 67
Lesson 12 Advice of Itinerary 71
Lesson 13 Letter of Thanks 78
Lesson 14 First Enquiry（1） 83
Lesson 15 First Enquiry（2） 88
Lesson 16 Credit Enquiry 91
Lesson 17 Sending Catalogue 97
Lesson 18 Specific Enquiry 101
Lesson 19 Offer（1） 105
Lesson 20 Offer（2） 114
Lesson 21 Inquiry Non-firm Offer 118
Lesson 22 Confirming a Non-firm Offer 127
Lesson 23 Counter-Offer 132
Lesson 24 Reply to a Counter-Offer 137
Lesson 25 Requesting a Bid from the Buyer 141
Lesson 26 Firm Offer（1） 145
Lesson 27 Firm Offer（2） 150
Lesson 28 First Order 155
Lesson 29 Repeat Order 162
Lesson 30 Refusing the Request to Reinstate an Order 168
Lesson 31 Goods on Approval 172
Lesson 32 Goods on Consignment（1） 177
Lesson 33 Goods on Consignment（2） 183
Lesson 34 Proforma Invoice 190
Lesson 35 Transferring Business Relations 196
Lesson 36 Requesting Special Discount 202
Lesson 37 Requesting Special Allowance 208
Lesson 38 Granting Special Allowance 214
Lesson 39 Refusing Price Reduction 217
Lesson 40 Renewal of Business Relations 222
Lesson 41 Terms of Payment 225
Lesson 42 Documents Against Payment 231
Lesson 43 Documents Against Acceptance 237
Lesson 44 Urging Establishment of a Letter of Credit 242
Lesson 45 Requesting L/C Amendment 246
Lesson 46 L/C Amendment 251
Lesson 47 Extension of an L/C 256
Lesson 48 A Circular Letter 263
Lesson 49 Shipping Instructions 268
Lesson 50 Shipment 273
Lesson 51 Urging Immediate Shipment 278
Lesson 52 Shipping Advice 284
Lesson 53 Refusing a Request for Cancellation 290
Lesson 54 Delay in Transportation Strike 294
Lesson 55 Insurance（1） 299
Lesson 56 Insurance（2） 305
Lesson 57 Underwriting Business 311
Lesson 58 Insurance Claim 317
Lesson 59 Complaint of Defective Goods 322
Lesson 60 Sending Replacement 327
Lesson 61 Sending Substitutes 333
Lesson 62 Agent's Complaint of Poor Quality Goods 338
Lesson 63 Exporter's Reply to the Complaint 342
Lesson 64 A Claim for Shortweight 347
Lesson 65 Settlement of a Claim 353
Lesson 66 New Agent 359
Lesson 67 Exclusive Agency 365
Lesson 68 Establishing a Permanent Office 374
Lesson 69 Processing Trade 380
Lesson 70 Compensation Trade 387