Introduction 1
1a Job descriptions 5
1b Working conditions 9
2a Company history 13
2b Company activities 17
3 Exam focus:Vocabulary 21
4a Telephoning 25
4b Internal communication 29
5a Facts and figures 33
5b Performance 37
6 Exam focus:Reading 41
7a Product description 45
7b Product development 49
8a Business equipment 53
8b Correspondence 57
9 Exam focus:Writing 61
10a Business hotels 65
10b Commuting 69
11a Arranging a conference 73
11b At a conference 77
12 Exam focus:Listening 81
13a Production 85
13b Quality control 89
14a Direct service providers 93
14b The banking sector 97
15 Exam focus:Speaking 101
16a Delivery services 105
16b Trading 109
17a Recruiting staff 113
17b Applying for a job 117
18 Exam practice 121
Essential vocabulary 151
Irregular verbs 155