Objective Domain 1:Installing Windows 2000 Professional 1
Tested Skills and Suggested Practices 2
Further Reading 4
Objective 1.1:Perform an attended installation of Windows 2000 Professional 7
Questions 9
Answers 11
Objective 1.2:Perform an unattended installation of Windows 2000 Professional 15
Questions 17
Answers 18
Objective 1.3:Upgrade from a previous version of Windows to Windows 2000 Professional 23
Questions 25
Answers 26
Objective 1.4:Deploy service packs 29
Questions 31
Answers 32
Objective 1.5:Troubleshoot failed installations 35
Questions 37
Answers 38
Objective Domain 2:Implementing and Conducting Administration of Resources 41
Tested Skills and Suggested Practices 42
Further Reading 43
Objective 2.1:Monitor,manage,and troublesboot access to files and folders 45
Questions 49
Answers 50
Objective 2.2:Manage and troubleshoot access to shared folders 53
Questions 55
Answers 56
Objective 2.3:Connect to local and network print devices 59
Questions 61
Answers 62
Objective 2.4:Configure and manage file systems 65
Questions 67
Answers 68
Objective Domain 3:Implementing,Managing,and Troubleshooting Hardware Devices and Drivers 71
Tested Skills and Suggested Practices 71
Further Reading 73
Objective 3.1:Implement,manage,and troubleshoot disk devices 75
Questions 77
Answers 78
Objective 3.2:Implement,manage,and troubleshoot display devices 83
Questions 85
Answers 86
Objective 3.3:Implement,manage,and troubleshoot mobile computer hardware 89
Questions 91
Answers 92
Objective 3.4:Implement,manage,and troubleshoot input and output(I/O)devices 95
Questions 98
Answers 100
Objective 3.5:Update drivers 105
Questions 106
Answers 107
Objective 3.6:Monitor and configure multiple processing units 111
Questions 113
Answers 114
Objective 3.7:Install,configure,and troubleshoot network adapters 117
Questions 119
Answers 120
Objective Domain 4:Monitoring and Optimizing System Performance and Reliability 123
Tested Skills and Suggested Practices 124
Further Reading 127
Objective 4.1:Manage and troubleshoot driver signing 129
Questions 131
Answers 132
Objective 4.2:Configure,manage,and troubleshoot Scheduled Tasks 135
Questions 136
Answers 138
Objective 4.3:Manage and troubleshoot the use and synchronization of Offline Files 141
Questions 143
Answers 145
Objective 4.4:Optimize and troubleshoot performance of the Windows 2000 Professional desktop 149
Questions 152
Answers 154
Objective 4.5:Manage hardware profiles 157
Questions 158
Answers 159
Objective 4.6:Recover systems and user data 161
Questions 164
Answers 166
Objective Domain 5:Configuring and Troubleshooting the Desktop Environment 169
Tested Skills and Suggested Practices 170
Further Reading 174
Objective 5.1:Configure and manage user profiles 177
Questions 179
Answers 180
Objective 5.2:Configure support for multiple languages or multiple locations 185
Questions 187
Answers 188
Objective 5.3:Manage applications by using Windows Installer packages 191
Questions 192
Answers 194
Objective 5.4:Configure and troubleshoot desktop settings 197
Questions 200
Answers 202
Objective 5.5:Configure and troubleshoot fax support 207
Questions 209
Answers 210
Objective 5.6:Configure and troubleshoot accessibility services 213
Questions 215
Answers 216
Objective Domain 6:Implementing,Managing,and Troubleshooting Network Protocols and Services 219
Tested Skills and Suggested Practices 220
Further Reading 222
Objective 6.1:Configure and troubleshoot the TCP/IP protocol 225
Questions 227
Answers 230
Objective 6.2:Connect to computers by using dial-up networking 233
Questions 236
Answers 238
Objective 6.3:Connect to shared resources on a Microsoft network 243
Questions 245
Answers 246
Objective Domain 7:Implementing,Monitoring,and Troubleshooting Securlty 249
Tested Skills and Suggested Practices 250
Further Reading 252
Objective 7.1:Encrypt data on a hard disk by using Encrypting File System(EFS) 255
Questions 258
Answers 260
Objective 7.2:Implement,configure,manage,and troubleshoot local security policy 263
Questions 265
Answers 266
Objective 7.3:Implement,configure,manage,and troubleshoot local user accounts 271
Questions 273
Answers 275
Objective 7.4:Implement,configure,manage,and troubleshoot local user authentication 279
Questions 281
Answers 282
Objective 7.5:Implement,configure,manage,and troubleshoot a security configuration 285
Questions 287
Answers 288
Index 291