Chapter 1 Cisco Certification Exams 1
The Exam Situation 2
Exam Layout And Design 3
Using Cisco′s Exam Software Effectively 5
Exam-Taking Basics 6
Question-Handling Strategies 7
Mastering The Inner Game 8
Additional Resources 9
Chapter 2 Support Resources 13
Cisco Connection Online(CCO) 14
Network Management 20
Media Testing Equipment 22
Practice Questions 25
Need To Know More? 30
Chapter 3 Troubleshooting Methodology 31
Network Baselines 32
Troubleshooting Model 33
Scenario 1:Troubleshooting 35
Practice Questions 38
Need To Know More? 41
Chapter 4 Troubleshooting Tools 43
Cisco Tools 44
Protocol Analyzer Operation 58
Workstation-Specific Tools 60
Practice Questions 65
Need To Know More? 71
Chapter 5 Cisco Router Processes 73
Architecture 74
Cisco IOS Commands 76
Practice Questions 87
Need To Know More? 90
Chapter 6 Protocol Review 91
OSI Reference Model 92
Physical Layer Protocols 95
Data Link Layer Protocols 96
Internet Protocols 101
NetWare Protocols 108
AppleTalk Protocols 113
Routing Protocols 119
Practice Questions 126
Need To Know More? 134
Chapter 7 Physical And Data Link Diagnostics 135
Cisco IOS Commands 136
Common Physical And Data Link Issues 157
Practice Questions 162
Need To Know More? 168
Chapter 8 Frame Relay Issues 169
Frame Relay 170
Cisco IOS Commands 172
Common Frame-Relay Issues 180
Practice Questions 184
Need To Know More? 189
Chapter 9 ISDN Basic Rate Interface Issues 191
ISDN Background Information 192
Cisco IOS Commands 195
Common ISDN BRI Issues 207
Practice Questions 211
Need To Know More? 216
Chapter 10 IP Diagnostics 217
Cisco IOS Commands 218
Common TCP/IP Issues 241
Practice Questions 248
Need To Know More? 258
Chapter 11 IPX Diagnostics 259
Cisco IOS Commands 260
Common IPX Issues 275
Practice Questions 282
Need To Know More? 289
Chapter 12 AppleTalk Diagnostics 291
Cisco IOS Commands 292
Testing AppleTalk Protocols 307
AppleTalk Discovery 308
Common AppleTalk Issues 309
Practice Questions 313
Need To Know More? 318
Chapter 13 Catalyst 5000 Series 319
Architecture 320
Troubleshooting Tools 328
Cisco Catalyst 5000 IOS Commands 333
Cisco IOS Commands 343
Common Catalyst 5000 Issues 346
Practice Questions 354
Need To Know More? 360
Chapter 14 Sample Test 361
Questions,Questions,Questions 362
Picking Proper Answers 362
Decoding Ambiguity 363
Working Within The Framework 364
Deciding What To Memorize 365
Preparing For The Test 365
Taking The Test 366
Sample Test 367
Chapter 15 Answer Key 393
Glossary 411
Index 419