Unit 1 When They First Meet 1
Unit 2 Could I Have Your Name,Please? 15
Unit 3 I d Like to Speak to 29
Unit 4 What Do You Like? 45
Unit 5 George Went to Help His Grandmother 56
Unit 6 Problems with Invitations 68
Unit 7 You d Better Take a Break 79
Unit 8 You Can t Miss It 89
Unit 9 I d Prefer a Refund 100
Unit 10 He Is Easy-going 109
Unit 11 I Prefer an Economy Class 122
Unit 12 I d Like a Double Room 134
Unit 13 Shall We Book a Table First? 144
Unit 14 I d Like to Open an Account 155
Unit 15 The Letter Is Overweight 166