Part1 Business Reception业务接待 3
1.Accompanying Guests for Shopping陪来宾购物 3
2.Arranging a Meeting安排会议 13
3.Booking Rooms预订房间 18
4.Business Negotiations贸易谈判 25
5.Claims and Settlement of Claims索赔与理赔 35
6.Dealing with Emergency处理紧急事件 42
7.Dealing with Complaint处理投诉 47
8.Dinners and Banquets宴请 52
9.Entertainment Activities娱乐活动 67
10.Establishing Business Rilations建立贸易关系 77
11.Expressing Sympathy慰问 85
12.Hiring Taxies租车 91
13.Introducing Each Other互相介绍 96
14.Inviting the Guest to a Dinner邀请赴宴 100
15.Making Appointments约会 105
16.Making a Phone Call打电话 109
17.Meeting at the Airport在机场 113
18.Receiving a Phone Call接电话 119
19.Receiving Visitors接待来宾 123
20.Restaurant Reservations饭店预约 127
21.Saying Goodbye告别 136
22.Sightseeing参观游览 140
23.Signing a Contract签订合同 145
24.Taking Minutes会议记录 151
25.Transferring a Phone Call接转电话 155
26.Visiting Factories参观工厂 161
27.Working out Schedules for Activities安排活动日程 169
Part2 Business Management业务管理 177
28.An Emergency in the Office办公室里的紧急情况 177
29.A Proposal for an Exhibition Abroad建议在国外办商展 185
30.Arranging Business Trips安排出差 192
31.Asking Colleagues for Opinions征求同事的意见 198
32.Booking Airline Tickets预订机票 203
33.Buying Office Equipment购买办公设备 208
34.Buying Insurance投保 216
35.Controlling Petty Cash小额财务管理 221
36.Emergency Announcement紧急通知 229
37.Filing档案管理 233
38.Getting Along with the Colleagues与同事相处 241
39.Going About Financial Matters(1)办理银行业务(1) 246
40.Going About Financial Matters(2)办理银行业务(2) 254
41.Handling Business Documents处理商业文件 261
42.Job Interview求职面试 267
43.Memorandum备忘录 285
44.Organizing a Holiday Roster安排休假 291
45.Organizing a News Conference for New Products新产品发布会 296
46.Sending Faxes发送传真 302
47.Training New Colleagues培训新手 307