CHAPTER1 COMPONENTS OF A LETTER信的组成部分 1
CHAPTER2 UOB APPLICATION LETTERS求职信 29
CHAPTER3 NETWORKING LETTERS FOR JOB SEARCH为找工作建立关系的信件 52
CHAPTER4 RESIGNATION LETTERS辞职信 62
CHAPTER5 BUSINESS LETTERS商业信函 72
CHAPTER6 RESPONSES TO REQUESTS答复请求 89
CHAPTER7 FAX COVER SHEETS传真封面 100
CHAPTER8 COMPLAINTS投诉信 107
CHAPTER9 APPLICATION LETTER FOR COLLEGE ADMIS-SION入学申请信 116
CHAPTER10 LETTERS OF RECOMMENDATION推荐信 122
CHAPTER11 INTRODUCTIONS介绍信 139
CHAPTER12 LETTERS TO THE EDITOR致编辑的信 149
CHAPTER13 ANNOUNCEMENTS通知 160
CHAPTER14 INVITATIONS请柬 169
CHAPTER15 THANK-YOU LETTERS感谢信 180
CHAPTER16 CONGRATULATIONS祝贺信 190
CHAPTER17 APOLOGIES道歉信 198
CHAPTER18 CONDOLENCE LETTERS慰问信 206
CHAPTER19 POST CARDS明信片 213
CHAPTER20 PERSONAL E-MAIL个人电子邮件 223
CHAPTER21 BUSINESS E-MAIL商务电子邮件 244
CHAPTER22 MEMO备忘录 254
APPENDIX A 254
APPENDIX B 277
APPENDIX C 294
APPENDIX D 299
APPENDIX E 305