Unit 1 Logistics 1
Part One Text:The Nature and Importance of Logistics 1
Part Two Reading Passage:What Is Logistics? 17
Unit 2 Supply Chain Management 23
Part One Text:The Concept of Supply Chain Management 23
Part Two Reading Passage:Managing the Chain 39
Unit 3 Logistics Customer Service 42
Part One Text:Logistics Customer Service 42
Part Two Reading Passage:Customer Satisfaction in Post-purchase Environment 59
Unit 4 Warehousing 63
Part One Text:Functions and Benefits of Warehousing 63
Part Two Reading Passage:Warehouse Ownership Arrangements 79
Unit 5 Inventory Control 83
Part One Text:Inventory Control 83
Part Two Reading Passage:ABC Stock Analysis 101
Unit 6 Packaging 104
Part One Text:Packaging 104
Part Two Reading Passage:Packaging Material 118
Unit 7 Logistics Transportation 121
Part One Text:Logistics Transportation 121
Part Two Reading Passage:Intermodal Transportation 137
Unit 8 Containerization 141
Part One Text:Containerization 141
Part Two Reading Passage:Containerization Today 158
Unit 9 Third Party Logistics 161
Part One Text:The Nature and Importance of Third Party Logistics 161
Part Two Reading Passage:China Third Party Logistics Market Report,2006 174
Unit 10 Reverse Logistics 177
Part One Text:Reverse Logistics 177
Part Two Reading Passage:The Seven Deadly Sins of Reverse Logistics 192
Unit 11 Logistics Documents 196
Part One Text:Business Correspondence and Logistics Contracts 196
Part Two Reading Passage:Other Logistics Documentations 220
Unit 12 Logistics Center Management 224
Part One Text:Logistics Center Management 224
Part Two Reading Passage:Internet-based Logistics Centre for Coordinated Transport in Stockholm,Sweden—A Case Study 241
Unit 13 Distribution Management 247
Part One Text:Distribution Management 247
Part Two Reading Passage:Distribution Centers and Warehousing 262
Unit 14 Logistics Information Management 265
Part One Text:Supply Chain Information System 265
Part Two Reading Passage:SCIS Supporting Technologies 280
Unit 15 Logistics Telecommunication 284
Part One Text:Modern Operation of Telecommunication 284
Part Two Reading Passage:Internet and Chinese Logistics Development 303
Unit 16 Logistics Performance Evaluation 307
Part One Text:Logistics Performance Evaluation 307
Part Two Reading Passage:Performance Measurement 324
References 329