1.Making Answering a Phone Call 打电话 接电话 1
2.Not Available 没找到人 7
3.Waiting and Calling back 等候与回电 14
4.Taking a Message 留言 20
5.Telling News 转告消息 28
6.Long-Distance Call 长途电话 32
7.Wrong Number 打错电话 42
8.Extension and Engaged 分机占线 49
9.Fault on the Lines 线路故障 56
10.Hanging up 结束通话 64
11.Asking for a Taxi 要出租车 68
12.Asking the Way 问路 71
13.Room Reservations 预订旅馆房间 76
14.Renting an Apartment 租房 80
15.Booking Airline Tickets 订机票 84
16.Restaurant Reservation 餐厅订位 88
17.Appointment with Doctor 预约医生 92
18.Appointment of Business 生意约见 98
19.Making Appointments 约会 101
20.Confirming an Appointment 确认预约 107
21.Changing Plans 改变计划 112
22.Cancellation 取消 121
23.Declining Invitations 拒绝邀请 128
24.Making Lnquiries 打听 135
25.Calling Shopping 电话购(换)物 141
26.Order 订货 148
27.Recommendation 推销 156
28.Thanks 致谢 164
29.Apologies 致歉 170
30.Showing Concern 表示关心 176
31.Congratulation 祝贺 182
32.Sympathy 同情 185
33.Voicing a Complaint 抱怨 192
34.Looking for Sb.in the Hotel 旅馆找人 198
35.Changing Hotel Room 旅馆调房 202
36.Asking about Equipment 询问设施 209
37.Restaurant Reservations 订餐 216
38.Maintenance 报修 219
39.Other Hotel Service 旅馆其他服务 224
40.Parting 告别 230
41.Calling for Help 求助 235
42.Calling to Report 报警 244
43.Talking about Marriage 谈论婚姻 252
44.Talking about Others 谈论别人 263
45.Talking about Travelling Plan 谈旅游计划 270