前言 Foreword 1
一、礼节、礼貌 Politeness Courtesy 1
(一)问好 Greetings 1
(二)迎送客人 Meeting Seeing Off Guests 4
(三)致谢 Thanks 10
(四)对感谢和道歉的答语 In Reply to Gratitude Apology 13
(五)商量 Consultations 16
(六)赞同与拒绝 Consent Refusal 19
(七)对客人的无礼、违法行为的表态语 Ways to React to Guests Impo-liteness Violation of Law 24
二、经理办公室 Manager s Office 27
(一)经理对客人的常用语 Useful Expressions to Guests by a Hotel Manager 27
(二)请柬(例) Invitation Lard (Sample) 31
(三)酒席预订单(例)Dinner Reservation (Sample) 37
(四)鸡尾酒厅广告(例) Cocktail Lounge Advertisement (Sample) 38
(五)宾客意见表(例) Questionnaire (Sample) 40
附 Appendix: 46
国际饭店业专业用语 International Hotel Business Terminology 46
办公室用品 Office Appliances 58
三、饭店设施与机构 Hotel Facilities Set-Up 61
(一)饭店设施 HotelFacilities 61
(二)中国饭店各部门和人员职称 Chinese Hotel Departments Staff Titles 65
(三)外国饭店组织机构图(例) Foreign Hotel Organization Chart (Sample) 68
(四)外国餐厅人员职称(例)Staff Titles at Foreign Restaurant (Sample) 69
四、总服务台 Main Service Counter 71
(一)接待 Reception Desk 71
1.散客 Individual Guests 71
2.团体客人 Group Guests 74
3.已预订房客人 Guests Rooms Already Reserved 76
4.电话预订客房 To Reserve Room(s)by Telephone 79
附 Appendix: 81
住宿登记常用词 Useful Words on Registration 81
临时住宿登记表(例) Registration Form of Temporary Residence (Sample) 83
天气预报(例) Weather Forecast (Sample) 84
(二)行李 Luggage Service 89
(三)邮电 Mails Cables 96
1.邮信 Mails 96
2.打电报、电传 Cable Telex 98
附 Appendix: 101
长度电话挂号单 Booking Form of Long Distance Telephone Call 101
电报单 Telegram Form 102
电传挂号单 Telex Form 103
1.租车 Hiring Taxi 104
(四)出租汽车 Taxi 104
2.订车单(例) Car/Coach Reser-v tion Order (Sample) 108
3.汽车常用词 Useful Words on Automobile 109
4.汽车内外部装置 Motor-Car Interior Exterior Equipment 114
(五)订票 Booking Ticket 116
1.火车 Train 116
附 Appendix: 118
中国主要旅游城市间的距离一览表 Distances Between Main Tourist Cities in China 118
2.飞机 Airplane 121
附 Appendix: 127
中国民航航空常用语与符号CAAC Terms Signs 127
外国航空公司常用语与符号 Foreign Airline Signs Symbols 133
外国航空公司名称与缩写 Foreign Airlines Their Abbreviations 135
3.轮船 Steamsbip 141
班期与船票(例) Schedule Fare (Sample) 155
附 Appendix: 155
游船服务设施 Cruiser Facilities 156
扬子江号旅游船平面图 Plans of the M.V.Yangzijiang 157
(六)兑换外币 Foreign Exchange 159
附 Appendix: 164
各国货币名称表 Money Table 164
外汇兑换证明(例) Exchange Certi ficate (Sample) 169
(七)结帐 Cashier 170
1.退房结帐 Checking-Out 170
2.分开帐单 Separate Bills 171
3.记帐签字 To Sign Bill 173
附 Appendix: 176
结算帐单收据(例) Receipt of Final Account(Sample) 176
(一)引领房间 Showing the Room 177
五、客房服务 Floor Service 177
(二)楼面日常服务 Daily Floor Service 180
1.打扫房间 Room Cleaning 180
2.检修设备 Facilities Maintenance 181
3.零星服务 Miscellaneous Service 184
4.通知起床 Morning Call 188
(三)房间服务 Room Service 191
附 Appendix: 193
外国饭店房间服务早餐登记牌(例) Room Service Breakfast (Sample) 193
客房饮料表(例) Room Bar Stock List (Sample) 194
(四)客房设备与用品 Room Facili-ties Appliances 196
(五)楼面服务台用品 Floor Service Counter Appliances 204
(六)洗衣服务 Laundry Service 207
外国饭店洗衣单(例) Foreign Hotel Laundry List(Sample) 212
附 Appendix: 212
六、餐厅、厨房 Restaurant Kitchen 217
(一)餐厅服务常用语 Useful Exp-ressions of Restaurant Service 217
1.早期 Breakfast Service 217
2.午餐 Lunch Service 220
3.晚餐 Dinner Service 223
(二)中餐 Chinese Cuisine 228
1.中餐菜单 Chinese Cuisine Menu 228
2.中餐主食与点心 Chinese Meal Staple Food Snack 269
3.中菜用料 Chinese Cuisine Ingredients 275
4.水果 Fruits 287
5.饮料 Soft Drinks 290
6.香料、调味品 Spices Condiments 293
7.烹饪术语 Culinary Terms 296
8.餐具 Table Ware 299
9.中餐便餐摆台(例) Table Setting for Chinese Informal Dinner(Sample) 301
(三)中菜宴会菜谱(六例) Chinese Banquet Menu(6 Samples) 302
1.浙江菜 Zhejiang Cuisine 302
2.广西菜 Guangxi Cuisine 305
3.江苏菜 Jiangsu Cuisine 308
4.天津菜 Tianjin Cuisine 309
5.广东菜 Guangdong Cuisine 313
6.四川菜 Sichuan Cuisine 314
(四)港澳地区广式食品谱(例) Sample Menu of Cantonese Restau-rant in Hong Kong and Macao 316
1.甜品类 Desserts 316
2.面饭类 Noodles Rice 318
3.点心类 Dim Sum 320
(五)西餐 Western Cuisine 322
1.主食 Staple Food 322
2.点心与甜品 Pastries Desserts 323
4.英国式早餐 English Breakfast 326
3.大陆式早餐 Continental Breakfast 326
5.早餐零点菜单 A La Carte Breakfast Menu 328
6.美国菜式十二例 12 American Hot Dishes 331
7.圣诞节前夕晚餐菜单(例) Christmas Eve Dinner Menu (Sample) 334
8.新年前夕晚餐菜单(例) New Year Eve Dinner Menu (Sample) 335
9.高级法式菜单(例) Superior French Cuisine Menu (Sample) 336
10.西餐摆台 Table Settings for Western Meals 355
(1)早餐摆台(图) Breakfast Table 355
(2)午餐摆台(图) Lunch Table 356
(3)晚宴摆台(图) Banquet Table 357
11.西菜材料与用品 Ingredients Utensils for Western Cookery 359
(1)调味料 Condiment 359
(2)米、面、饼、豆 Rice,Flour,Biscuits,Beans 364
(3)鱼、虾、汤料 Fish,Prawn,Soup Mix 367
(4)蔬菜、水果、配料、食用色素 Vegetable,Fruit,Seasoning,Edible Colouring 368
(5)烹调用品 Cooking Utensils 371
(6)英美烹调术语对比表 British American Culinary Terms 372
附 Appendix: 374
西式食品饮料的装饰与搭配一览表(例) Suggested Combinations for Western Food Beverage (Sample) 374
西餐烘箱温度一览表 Chart of Oven Temperature for Western Cookery 376
西餐牛肉烹饪用料图 The Culinary Cuts of Beef for Western Cookery 377
西餐烹调常用计量表 Table of Useful Measurements for Western Recipes 379
12.西餐餐具 Western Meal Table Ware 382
附 Appendix: 388
西餐餐具图(例)Western Meal Table Ware(Sample) 388
13.西餐橱房设备与用具 Western Kitchen Equipment Utensils 389
(六)日本菜菜单(例) Menu of Japanese Cuisine(Sample) 396
(一)常用语 Useful Words Expressions 409
七、酒吧与鸡尾酒厅 Bar Cocktail Lounge 409
(二)外国酒业术语 Foreign Wine Terminology 410
(三)酒吧设备与鸡尾酒配料 Bar Equ-ipment Cocktail Ingredinents 413
附 Appendix: 416
酒吧(图) A Bar (Sample) 416
各种饮料杯(图) Wine Beverage Glass Ware (Sample) 417
鸡尾酒厅常用液量表(英制) Useful Liquid Measure for Cocktail Lounge (British System) 419
(四)鸡尾酒的装饰 Cocktail Garnishment 420
(五)中国名酒一览表(名称、产地、酒度) Alcoholic Beverages in China (Descriptions,Brewery,Alcoholic Content) 422
附 Appendix: 425
其他中国酒名称 Other Varieties of Chinese Wine 425
(六)世界名酒一览表(名称、产地、酒类、用料)List of Foreign Wine(Name,Country,Description and Made From) 427
附 Appendix: 435
法国名牌白兰地名称 Famous French Brandy 435
苏格兰名牌威士忌名称 Famous Scotch Whisky 438
(七)鸡尾酒与清凉饮料配方 Recipes of Cocktails Cold Drinks 440
1.澳洲清凉饮料配方二例 2 Australian Mixed Drinks 440
2.古巴鸡尾酒配方二例 2 CubanCocktails 443
3.美国威士忌鸡尾酒二例 2 BourbonCocktails 444
4.金酒鸡尾酒二例 2 Gin Cocktails 445
5.罗姆酒鸡尾酒二例 2 Rum Cocktails 447
6.伏特卡鸡尾酒二例 2 Vodka Cocktails 449
7.白兰地鸡尾酒二例 2 Brandy Cocktails 450
8.威士忌鸡尾酒二例 2 Whisky Cocktails 451
八、咖啡室 Coffee Shop 453
(一)常用语 Useful Words Expressions 453
(二)外国一流咖啡室食谱(例) First Class Foreign Cafeteria Sample Menu 460
附 Appendix: 465
外国名牌香烟 Good Brands of Foreign Cigarettes 465
(一)常用语 Useful Words Expressions 467
九、理发室 Barber Shop 467
(二)价目表(例) Price List (Sample) 473
十、医务室 Clinic 475
(一)常用语 Useful Words Expressions 475
(二)药物、症状、疾病 Medicines,Symptoms,Diseases 482
十一、健身房 Fitness Centre 489
(一)常用语 Useful Words Expressions 489
(二)设备 Facilities 492
(三)弹子房 Billiard 494
十二、游泳池 Swimming Pool 495
(一)常用语 Useful Words Expressions 495
(二)设备 Facilities 497
(一)骑马常用语 Taking a Ride 499
十三、骑马场、射击场 Horse-Riding Course,Shooting Range 499
(二)射击常用词 Marksmanship 502
十四、卖品部 Shop 505
(一)招呼顾客常用语 Greeting Customers 505
(二)针织品柜台 At the Knitwear Counter 507
(三)羊毛衣柜台 At the Sweater Counter 508
(四)鞋帽部 At the Shoes Hats Counter 509
(五)丝绸部 At the Silk Counter 513
(六)棉织品柜台 At the Fabrics Counter 516
(七)首饰柜台 At the Jewelry Counter 520
(八)服装类 Garments 526
1.化纤料 Chemical Fibres 531
2.毛料 Woollen Fabrics 532
3.皮毛 Furs Skins 533
(九)中国字画、古董、工艺品 Chinese Paintings Calligraphy,Antique,Handcraft 535
常用语 Useful Words Expressions 545
十五、电话总机 Telephone Switchboard 545
附 Appendix: 552
国际电话价目表 International Telephone Tariff 552
客人留言单(例) Guest Message Form (Sample) 553
电脑电话图(例) Computerized Telephone (Sample) 554
十六、饭店电脑 Hotel Computer 555
(一)常用语 Useful Words 555
(二)饭店电脑管理系统图(例) Hotel Management Computer System (Sample) 569
十七、工程部 Hotel Engineering 573
(一)常用语 Useful Words 573
1.建筑 Architecture 573
2.外部与内部工程 External Interior Works 581
附 Appendix: 589
礼堂音响设备 Equipments For Hotel Auditorium 589
饭店保卫系统设备 Hotel Security System Equipments 590
1.合同 Contract 593
(二)合资经营常用语 Joint Venture 593
2.贷款 Loan 602
3.财会 Accounting 605
附 Appendix: 611
年报表(二例) Annual Report(2 Samples) 611
1.财务变动状况综合表(例) Consolidated Statement of Changes in Financial Position (Sample) 611
2.盈亏计算表(例) Profit and Loss Account (Sample) 614
附录 Appendix: 619
1.中国政府机构 Chinese Government Institutions 619
2.中国外贸公司 Chinese Foreign Trade Corporations 623
3.中国主要城市温度表 Temperature at Major Cities in China 626
4.中国历代年表 The Chinese Dynasties 628
5.国际部分地区温度、湿度表 International Temperature Humidity Chart 630
6.国际时差表 Time Differences 632
7.摄氏、华氏温度对照表 Centigrade/Fahrenheit Thermometer Scales 636