INTRODUCTION 1
THE BULLY 17
THE MARTRY OVER-ZEALOUS 37
THE NARCISSIST 57
THE PASSIVE-AGGRESSIVE 77
THR PERSISTENT FAULT-FINDER 97
CLAMS CHATTERERS 119
MOANERS，COMPLAINERS WHINGERS 147
THE POWER MAD，CONTROL FREAK DICTATOR 165
PERSECUTOR，VICTIM RESCUER 181
MANAGING PROBLEM BEHAVIOUR 191