1 Basic Knowledge of Practical English Writing 1
2 E-mail and Fax 10
3 Telephone Message and Memo 18
4 Notice and Poster 25
5 Schedule 31
6 IOU and Receipt 39
7 Diploma and Certificate 44
8 Job Advertisement, Job Application and Resume 54
9 Introduction and Recommendation 64
10 Making Hotel Reservation 70
11 Menu and Recipe 76
12 Invitation 83
13 Welcome Speech and Send-off Speech 89
14 Congratulation 95
15 Complaint 100
16 Thanks and Apology 107
17 Product Advertisement and Sales 113
18 Inquiry 121
19 Quotation 128
20 Placing an Order and Collection 136
Self-test Paper 145
Keys 148