UNIT 1 Making and Receiving Calls 打电话和接电话 1
UNIT 2 Long-distance Call 长途电话 7
UNIT 3 Waiting and Ringing Back 等候与回电 15
UNIT 4 The Line Being Busy 电话占线 23
UNIT 5 Something Wrong with Telephone 电话故障 28
UNIT 6 Wrong Number 打错电话 35
UNIT 7 Absence of the Person Called 没找到人 41
UNIT 8 Passing on the Message 转告消息 48
UNIT 9 Leaving a Message 留言 55
UNIT 10 Ringing Off 结束电话 62
UNIT 11 Appointment 约会 70
UNIT 12 Reservation 订位 76
UNIT 13 Room Reservations 预订旅馆房间 82
UNIT 14 Making a Plane Reservation 订机票 89
UNIT 15 Making an Appointment with the Doctor 约诊 96
UNIT 16 The Business Appointments 生意约见 101
UNIT 17 Reconfirming a Reservation 确认预约 108
UNIT 18 Cancelling a Reservation 取消预约 114
UNIT 19 Changing a Reservation 更改预约 120
UNIT 20 Refusing an lnvitation 拒绝邀请 127
UNIT 21 lnquiries 询问情况 133
UNIT 22 Asking for a Taxi 要出租车 140
UNIT 23 Asking the Way 问路 147
UNIT 24 Renting a House 租房 154
UNIT 25 Apologizing 致歉 161
UNIT 26 Expressing Thanks 致谢 167
UNIT 27 Concerning 关心 174
UNIT 28 Sympathy 同情 181
UNIT 29 Congratulations 祝贺 187
UNIT 30 Complaining 抱怨 193
UNIT 31 Parting 告别 200
UNIT 32 Looking for Guests 旅馆找人 206
UNIT 33 Changing Rooms 旅馆调房 212
UNIT 34 Other Services 旅馆其他服务 218
UNIT 35 Maintenance 报修 225
UNIT 36 Asking for Help 求助 231
UNIT 37 promote Sales 推销 239
UNIT 38 Order 订货 246
UNIT 39 Shopping on Telephone 电话购物 252