MATURE OF MANAGEMENT 5
Management the Simple Way＆Lawrence A．Appley 5
What It Takes to Be a Leader＆Mutual Benefit Life Insurance Company 21
PLANNING 27
Major Benefits of Planning＆Charles E．St．Thomas 27
How to Reach Department Goals Faster＆Reginald B．Allen 33
More Planning，Fewer Crises＆Lyle A．Otterness 37
What Could Go Wrong？＆Charles H．Kepner and Benjamin B．Tregoe 41
ORGANIZING 46
The Principles of Organization＆Lyndall F．Urwick 46
Why Supervisors Don＇t Delegate＆Newel W．Comish 54
12 Ways to Make Delegation Work＆David S．Brown 58
CONTROLLING 63
Control and Insure Progress＆J．D．Batten 63
Systems and Procedures：Are You Getting Your Money＇s Worth？＆Raymond F．Valentine 72
Do Your Reports Really Report？＆Supervisory Management Magazine 77
STANDARDS AND APPRAISAL 80
Understanding the Manager＇s Responsibility for Development＆Marion S．Kellogg 80
Take the Guesswork out of Performance Rating＆Edward F．Beckwith 94
Give Your Subordinates Goals to Grow on＆Peter P．Schoderbek 98
COMMUNICATION 101
Should You Tell Employees Everything？＆L．E．Stern 101
Words Aren＇t Everything＆Saul W．Gellerman 106
Why Do Our Words Miss the Mark？＆HaroldMayfield 108
Giving Instructions That Get Results＆John S．Lea 110
MOTIVATION 114
The Management of Motivation：A Company-wide Program＆Warren J．Bowles 114
The Incentive to Produce＆Aaron Levenstein 125
People Helpers＆Lawrence A．Appley 133
Eight Ways to Motivate Plant Employees＆Melvin Sorcher and Herbert H．Meyer 135
DECISION MAKING 141
Creativity：Pearl of Great Price＆Ray A．Killian 141
Tips on Solving Problems Creatively＆M．O．Edwards 148
Guides for More Effective Problem Solving＆Ray Hyman and Barry Anderson 152
Six Steps to Smarter Decisions＆Lynn W．Witeside 156