Unit One 1
Part Ⅰ Terms to Know 1
Part Ⅱ Text 3
Text A Foodservice and Restaurants in General 3
Text B Franchising 8
Unit Two 13
Part Ⅰ Terms to Know 13
Part Ⅱ Text 15
Text A Operation and Personnel 15
Text B Assigning Stations 20
Unit Three 24
Part Ⅰ Terms to Know 24
Part Ⅱ Text 26
Text A Dinning Room Organization 26
Text B Quality Control System in a Dining Room 31
Unit Four 35
Part Ⅰ Terms to Know 35
Part Ⅱ Text 37
Text A Service Styles 37
Text B Table Settings 43
Unit Five 49
Part Ⅰ Terms to Know 49
Part Ⅱ Text 50
Text A Kitchen Design 50
Text B French Cuisine 56
Unit Six 61
Part Ⅰ Terms to Know 61
Part Ⅱ Text 62
Text A Menu Designing 62
Text B Presenting the Menu and Taking the Orders 67
Unit Seven 71
Part Ⅰ Terms to Know 71
Part Ⅱ Text 72
Text A Purchasing and Storing 72
Text B Food Protection 79
Unit Eight 82
Part Ⅰ Terms to Know 82
Part Ⅱ Text 85
Text A Cost Control 85
Text B Sales Income Control 93
Unit Nine 96
Part Ⅰ Terms to Know 96
Part Ⅱ Text 99
Text A Beverage Service 99
Text B Responsible Beverage Service 106
Unit Ten 110
Part Ⅰ Terms to Know 110
Part Ⅱ Text 112
Text A Merchandising and Sales Promotion 112
Text B Satisfying Needs and Expectations 117
Appendix A 121
New Words and Expressions 121
Appendix B 142
Terms 142
Appendix C 158
西式食品、饮料举例 158
Appendix D 170
中式菜谱举例 170
参考文献 173