UNIT 1 RECEPTION 1
UNIT 2 ON THE PHONE 15
UNIT 3 ROUTINE CORRESPONDENCE 29
UNIT 4 TELEXES AND E-MAILS 41
UNIT 5 OFFICE SLIPS AND FORM LETTERS 53
UNIT 6 MEETINGS 65
UNIT 7 MEMOS 77
UNIT 8 CALENDAR AND ITINERARY 91
UNIT 9 NOTICES AND POSTERS 103
Glossary 115