Unit One Principles and Layout of the Business Letter商务信函的原则与格式 1
Ⅰ．Introduction 1
Ⅱ．Principles 1
Ⅲ．How to learn this course 3
Ⅳ．Layout of the business letter 3
Ⅴ．How to write envelopes 14
Unit Two Establishing Business Relations建立业务联系 16
Ⅰ．Introduction 16
Ⅱ．Specimen letters 17
Ⅲ．Language summary 22
Ⅳ．Exercises 23
Unit Three Status Enquiries信誉咨询 25
Ⅰ．Introduction 25
Ⅱ．Specimen letters 26
Ⅲ．Language summary 33
Ⅳ．Exercises 35
Unit Four Enquiries and Replies询价及回复 36
Ⅰ．Introduction 36
Ⅱ．Specimen letters 36
Ⅲ．Language summary 48
Ⅳ．Exercises 49
Unit Five Offers and Counteroffers发盘和还盘 51
Ⅰ．Introduction 51
Ⅱ．Specimen letters 52
Ⅲ．Language summary 76
Ⅳ．Exercises 79
Unit Six Orders and Replies订货及回复 81
Ⅰ．Introduction 81
Ⅱ．Specimen letters 81
Ⅲ．Language summary 104
Ⅳ．Exercises 106
Unit Seven Terms of Payment支付条款 108
Ⅰ．Introduction 108
Ⅱ．Specimen letters 116
Ⅲ．Language summary 163
Ⅳ．Exercises 168
Unit Eight Packing包装 171
Ⅰ．Introduction 171
Ⅱ．Specimen letters 185
Ⅲ．Language summary 193
Ⅳ．Exercises 195
Unit Nine Shipment运输 196
Ⅰ．Introduction 196
Ⅱ．Specimen letters 201
Ⅲ．Language summary 214
Ⅳ．Exercises 217
Unit Ten Insurance保险 219
Ⅰ．Introduction 219
Ⅱ．Specimen letters 225
Ⅲ．Language summary 230
Ⅳ．Exercises 231
Unit Eleven Complaints and Replies to Complaints投诉和对投诉的回复 232
Ⅰ．Introduction 232
Ⅱ．Specimen letters 233
Ⅲ．Language summary 247
Ⅳ．Exercises 251
New Words and Expressions单词和短语 253
Translation and Key to Exercises参考译文和练习答案 265
Bibliography参考文献 331