PART 1
Unit 1 问候 Greetings 2
Unit 2 介绍彼此 Introducing Each Other 8
Unit 3 接待来宾 Receiving Visitors 15
Unit 4 电话英语 On the Phone 24
Unit 5 订机票 Booking Tickets 35
Unit 6 宴请 Dinners and Banquets 45
Unit 7 参观 Sightseeing 53
PART 2
Unit 1 安排会议 Arranging a Meeting 62
Unit 2 安排活动 Scheduling for Activities 73
Unit 3 参观工厂 Visiting Factories 82
Unit 4 合约 Business Contracts and Agreements 94
Unit 5 处理紧急事件 Dealing with Emergency Situations 106
PART 3
Unit 1 档案管理 Filing 116
Unit 2 商业文件处理 Handling Business Documents 125
Unit 3 商业书信撰写 Writing Business Letters 131
Unit 4 商业便函撰写 Writing Business Memos 149
Unit 5 通知 Memos of Notification 161