Chapter 1 Greetings and Small Talks 1
Greeting问候 1
Small Talk聊天 6
Listening Materials听力材料 13
Chapter 2 Office Basics 32
Machine Problems设备问题 32
Mail Room收发室 33
Requesting Office Supplies需要办公用品 34
Company Policies公司政策 34
I'm Busy我正忙着 35
Giving or Asking for Business Cards给或要名片 36
General Office Conversations办公室一般会话用语 36
Other Office Conversations办公室其他会话用语 38
Interactive Practice互动练习 41
Offices and Cubicles办公室和隔断式办公区 43
Listening Materials听力材料 48
Chapter 3 Late or No Show 73
A Little Late有点儿晚 73
Very Late非常晚 75
Leaving Work Early早退 76
On Sick Leave病假 76
Vacation休假 77
Interactive Practice互动练习 78
Chapter 4 Computer Related 81
Removable Disk可移动磁盘 81
Hard Disk硬盘驱动器 82
Network Sharing网络共享 83
Software软件 84
Internet因特网 85
Intranet企业内联网 86
General Sentences on Computer Use电脑一般用语 87
Interactive Practice互动练习 88
Chapter 5 Email 90
Asking for Email Address索要电子邮箱地址 90
Sending Attachments by Email通过电子邮件发附件 91
Email Problems电子邮件故障 92
Reply and Reply All回复和全部回复 93
Forwarding Mail转发邮件 94
General Sentences on Email电子邮件一般用语 95
Interactive Practice互动练习 96
Listening Materials听力材料 98
Chapter 6 Explanations and Presentations 101
Explanation解释 102
Presentation推介 104
Listening Materials听力材料 107
Chapter 7 Meetings 109
Before the Meeting开会之前 109
Canceling a Meeting取消会议 110
During the Meeting会议期间 111
After the Meeting会议之后 112
General Statements一般陈述 114
Meetings in English用英语开会 115
Interactive Practice互动练习 125
Listening Materials听力材料 134
Chapter 8 Negotiation 138
Negotiating Dialogue Ⅰ谈判会话（一） 138
Briefing简述内容 139
Negotiating Dialogue Ⅱ谈判会话（二） 143
Briefing简述内容 144
Case Study案例学习 157
Listening Materials听力材料 162
Chapter 9 Phone Calls 165
Verifying Information核实信息 166
Making a Call打电话 167
Leaving Messages留言 167
Sending and Receiving Information寄收信息 169
Interactive Practice互动练习 170
Sample Conversations on the Phone打电话实例 171
Listening Materials听力材料 174
Chapter 10 Talking to Co-workers 177
Talking to Co-Workers与同事交谈 177
Offering Help or Asking for Help主动帮助别人或求助 178
Complaining about the Company抱怨公司 179
Talking about Work Experience谈论工作经验 180
Interactive Practice互动练习 181
Listening Materials听力材料 184
Chapter 11 Talking to the Boss 187
Talking to the Boss与老板交谈 187
Asking for More Work多要点儿活 188
Complaining and Showing Frustration抱怨并感到苦恼 190
Talking about Bosses给老板提意见 191
Interactive Practice互动练习 192
Listening Materials听力材料 194
Chapter 12 Talking to Subordinates 198
Status进展 198
Project Change项目更改 199
Deadline最后期限 200
Questions from Subordinates下属提问题 201
Encouraging鼓励 202
Reprimanding申斥 203
Interactive Practice互动练习 204
Listening Materials听力材料 206
Chapter 13 Business Trips 209
Details详细资料 209
First Time Business Trip Q's首次商务旅行问题 210
Talking to the Local People与当地人交谈 211
Eating during the Business Trip商务旅行中的餐饮 212
Interactive Practice互动练习 213
Restaurant餐馆 222
Listening Materials听力材料 228
Chapter 14 Review Process 237
Performance Review工作回顾 237
Achievements成就 238
General Statements一般陈述 238
Self-improvement有待改进 239
Compensation补偿 240
Interactive Practice互动练习 242
Listening Materials听力材料 244
Chapter 15 Quitting or Leaving Work 254
Quitting or Leaving Work辞职或离职 254
Negotiating before Leaving辞职前谈判 256
General Statements一般陈述 257
Interactive Practice互动练习 258
Listening Materials听力材料 259
Chapter 16 Interview Q's＆A's 263
Interview Questions Ⅰ面试问题（一）及回答 264
Interview Questions Ⅱ面试问题（二）及回答 286
Listening Materials听力材料 307
Chapter 17 Listening to Business Dialogues 312