Unit One:Globalization 全球化 1
Unit Two:Employment 就业 16
Unit Three:Building Customer Relationship 建立客户关系 29
Unit Four:Management Style 管理风格 41
Unit Five:Information Revolution 信息革命 54
Unit Six:Labor Markets 就业市场 67
Unit Seven:Customer Delight 客户喜悦 80
Unit Eight:Ethics and Competitiveness 道德伦理与竞争能力 93
Unit Nine:When in Rome Sell As the Romans Do 入乡随俗 107
Unit Ten:Global Managers for Global Businesses 全球商务与全球化经理 120
Unit Eleven:Let the Dollar Drop 让美元贬值 134
Unit Twelve:Living with the Enemy 与狼共舞 147
Unit Thirteen:Anti-dumping:Trade Remedy or Threat 反倾销：良药还是威胁 161