Chapter One Rules of Good Business Writing 商务写作基本原则 1
Chapter Two The Presentation of Letters,Faxes,and Emails 书信、传真和电子邮件的格式 18
Chapter Three Enquiries and Replies 询价及回复 38
Chapter Four Quotations,Offers and Counter-offers 报价、报盘及还盘 49
Chapter Five Orders and Acknowledgements 订单及确认 58
Chapter Six Payment（Ⅰ）：Negotiating Terms of Payment 支付（1）：支付条款的磋商 68
Chapter Seven Payment（Ⅱ）：Credit Issuance,Amendment and Extension 支付（2）：信用证的开立、修改和延展 79
Chapter Eight Packing 包装 89
Chapter Nine Insurance 保险 99
Chapter Ten Shipment 装运 108
Chapter Eleven Complaints and Adjustments 申诉和理赔 118
Chapter Twelve Agency Agreements:Proposal,Negotiation and Closure 代理协议：提议、磋商及成交 130
Chapter Thirteen Goodwill Messages 商务礼仪往来 142
Chapter Fourteen Application Documents 求职和留学申请材料 154
Chapter Fifteen Business Reports 商务报告 175
Self-study Part 192
（A）Case:Negotiating an Import and Export Transaction by Email 案例：运用电子邮件磋商进出口业务 192
（B）Contracts for the Sale of Goods 商品购销合同 207
Appendixes 217
（A）Sample Documentary Credit ＆ Commercial Documents 跟单信用证和国际商贸业务单据样本参考 217
（B）Some Differences between Am English and Br English in Business Writing 美式英语和英式英语在商务写作中的一些差异 237
References 242