Unit 1 How to Become a Qualified Secretary 1
Unit 2 Knowing Your Office 10
Unit 3 Collecting Information 18
Unit 4 Secretarial English for Telephone Use 27
Unit 5 Arranging a Meeting 35
Unit 6 Receiving a Visitor 45
Unit 7 Business Negotiation 54
Unit 8 Reaching Agreements 63
Unit 9 Business Dinner 74
Unit 10 Giving Gifts 83
Unit 11 Seeing the Visitor off 93
Unit 12 Handling Complaints 102
Unit 13 Dealing with the Boss 112
Tapescripts 121