1 Public Relations 公共关系 1
2 Business Telephoning 商务电话 9
3 Negotiating and Signing a Contract 谈判与签约 16
4 International Logistics 国际物流 24
5 International Payments 国际支付 32
6 Banking and Finance 银行业与金融 40
7 Disputes and Complaints 争议与投诉 49
8 Insurance and Claim 保险与索赔 56
9 Arbitration and Law 仲裁与法律 64
10 International Marketing 国际营销 73
11 Developing Product and Dealing with Orders 开发产品与处理订单 81
12 Business Office Routine Jobs and Office Environment 商务办公常规工作与办公环境 90
13 Business Traveling 商务旅行 98
14 Trade Fairs and Exhibitions 交易会与展览会 106
15 After-sales Service 售后服务 115
16 Job-hopping and Interviews 跳槽与面试 122
练习参考答案 131
听力文字材料 142