Part Ⅰ Tour Guiding Procedures and Skills 导游实务与操作 3
Unit 1 Prerequisites for Becoming a Tour Guide 导游员的必备条件 3
Reading and Improving 3
Traits of Excellent Tour Guides 优秀导游员的素质 3
Simulated Conversations 9
Talking About Tour Guiding 谈论导游工作 9
Consolidation 13
Simulated Writing 15
Compose an Exercitation Report 撰写跟团实习心得 15
Unit 2 A Tour Guide's Main Tasks 导游员的主要任务 17
Reading and Improving 17
A Tour Guide's Principal Duties 导游员的职责 17
Simulated Conversations 22
How to Get Prepared 咨询服务准备细则 22
Consolidation 27
Simulated Writing 30
Plan the Tour 制订工作计划 30
Unit 3 Meeting＆Greeting Services 迎客服务 32
Reading and Improving 32
Greeting Guests 迎接客人 32
Simulated Conversations 38
Post-Arrival Service 抵达后服务 38
Consolidation 41
Simulated Writing 44
Notice Boards,Placards and Sign Boards 写告示、接机牌和车头纸 44
Unit 4 Services En Route 沿途服务 47
Reading and Improving 47
Common Obstacles for a Novice 新导游常遇问题 47
Simulated Conversations 54
Deliver a Welcome Speech 致欢迎词 54
Consolidation 59
Simulated Writing 61
Compose a Welcome Speech 撰写欢迎词 61
Unit 5 Hotel Service 住店服务 63
Reading and Improving 63
Hotel and Food Service 住店与餐饮服务 63
Simulated Conversations 67
Checking in 登记入住服务 67
Consolidation 72
Simulated Writing 74
An Introduction to a Local Cuisine 撰写地方风味简介 74
Unit 6 Communication and Discussion 沟通与协商 76
Reading and Improving 76
Schedule an Itinerary 行程制订 76
Simulated Conversations 82
An Altered Itinerary 应对变更的行程 82
Consolidation 86
Simulated Writing 89
Reschedule an Itinerary 重新制订一份因故变更的行程 89
Unit 7 Daytime Activities 日间活动安排 91
Reading and Improving 91
Sightseeing 参观游览服务 91
Simulated Conversations 98
Narrations on Tour 沿途讲解 98
Consolidation 103
Simulated Writing 106
Develop a Tour Commentary 撰写景点讲解词 106
Unit 8 Other Services 其他服务 108
Reading and Improving 108
Optional Activities 自选活动项目 108
Simulated Conversations 113
Arrange Optional Activities 安排自选活动项目 113
Consolidation 118
Simulated Writing 120
Tips and Instructions 撰写注意事项 120
Unit 9 Problems and Emergencies 问题与事故 122
Reading and Improving 122
Handling Problems and Emergencies 问题与事故的处理 122
Simulated Conversations 127
Cases of Handling Problems and Emergencies 事故处理案例 127
Consolidation 130
Simulated Writing 133
An Accident Report 撰写事故报告 133
Unit 10 Departure Services 送客服务 134
Reading and Improving 134
Seeing Guests Off 送别客人 134
Simulated Conversations 139
Parting Speech 临行话别 139
Consolidation 143
Simulated Writing 146
A Summary Report 撰写带团总结 146
Part Ⅱ General Tourism Knowledge 导游基础知识 151
Unit 11 A Survey of China 中国概览 151
Reading and Improving 151
A Survey of China 中国概览 151
Simulated Guide 164
Welcome to Beijing 北京欢迎您 164
Consolidation 168
Simulated Writing 171
The City of Joy-Shenzhen 欢乐之都——深圳 171
Unit 12 China's History 中国的历史 172
Reading and Improving 172
China's History and Achievements 中国历史及其伟大成就 172
Simulated Guide 181
Beijing Opera 京剧 181
Consolidation 184
Simulated Writing 186
Chinese Acrobatics 中国杂技 186
Unit 13 Religions in China 中国的宗教 188
Reading and Improving 188
The Confucius and Four Major Religions 儒家思想和四大宗教 188
Simulated Guide 199
Mogao Caves in Dunhuang 敦煌莫高窟 199
Consolidation 201
Simulated Writing 204
Songshan Shaolin Temple 嵩山少林寺 204
Unit 14 China's Local Specialties 中国的方物特产 205
Reading and Improving 205
China's Local Specialties 中国的方物特产 205
Simulated Guide 216
Celadon and Jingdezhen 瓷器与景德镇 216
Consolidation 220
Simulated Writing 222
Beijing's Cloisonné 北京景泰蓝 222
Unit 15 Chinese People's Local Activities 中国的民俗活动 223
Reading and Improving 223
Chinese People's Local Activities 中国的民俗活动 223
Simulated Guide 234
Traditional Festivals of China's Minority Nationalities 中国的少数民族传统节日 234
Consolidation 239
Simulated Writing 242
Traditional Festivals in China 中国的传统节日 242
Unit 16 Land Scenery 地文景观 243
Reading and Improving 243
Land Scenery 地文景观 243
Simulated Guide 257
Mt.Taishan 泰山 257
Consolidation 262
Simulated Writing 265
Yadan Physiognomy 雅丹地貌 265
Unit 17 Waters Scenery 水文景观 267
Reading and Improving 267
Waters Scenery 水文景观 267
Simulated Guide 279
The Yangtze River and Three Gorges 长江与长江三峡 279
Consolidation 283
Simulated Writing 286
Huangguoshu Waterfall 黄果树瀑布 286
Unit 18 Biological and Climatic Scenery 生物与气象景观 287
Reading and Improving 287
Biological and Climatic Scenery 生物与气象景观 287
Simulated Guide 299
Jiuzhaigou Valley 九寨沟 299
Consolidation 303
Simulated Writing 306
The Climatic Scenery in Lushan 庐山的气象景观 306
Unit 19 Ancient Cities and Ruins 古代遗址与遗迹 307
Reading and Improving 307
Ancient Cities and Ruins 古代遗址与遗迹 307
Simulated Guide 320
The Great Wall 长城 320
Consolidation 324
Simulated Writing 327
The Emperor Qin's Terra-Cotta Museum 秦始皇兵马俑博物馆 327
Unit 20 Architecture and Facilities 建筑与设施 328
Reading and Improving 328
Architecture and Facilities 建筑与设施 328
Simulated Guide 342
The Palace Museum 故宫博物院 342
Consolidation 346
Simulated Writing 349
Zhouzhuang 周庄 349
参考译文 353
第1单元 导游员的必备条件 353
第2单元 导游员的主要任务 355
第3单元 迎客服务 357
第4单元 沿途服务 359
第5单元 住店服务 363
第6单元 沟通与协商 365
第7单元 日间活动安排 367
第8单元 其他服务 371
第9单元 问题与事故 373
第10单元 送客服务 376
第11单元 中国概览 377
第12单元 中国的历史 387
第13单元 中国的宗教 393
第14单元 中国的方物特产 400
第15单元 中国的民俗活动 406
第16单元 地文景观 416
第17单元 水文景观 426
第18单元 生物与气象景观 434
第19单元 古代遗址与遗迹 443
第20单元 建筑与设施 452