Unit One International Transport System 1
Unit Two Shipping Transport 8
Unit Three Container Transport 15
Unit Four Airlines and Aviation 22
Unit Five Shipping Markets 29
Unit Six Insurance 36
Unit Seven Port and Harbor 43
Unit Eight Packing 50
Unit Nine Customer Service 57
Unit Ten Complaints and Claims 63
Unit Eleven Port State Control 70
Unit Twelve Inventory 77
Unit Thirteen Logistics Information System 84
Unit Fourteen Supply Chain Management 91
Unit Fifteen Warehousing 98
Sample Test 105
Appendix 1 Tapescripts 111
Appendix 2 Answer Key 212