Topic 1 Introduction to Logistics Management 1
Case Study Wal-Mart Wins with Logistics 1
Overview 2
Text 2
1.1 The Definition of Logistics 2
1.2 Components of a Logistics System 4
1.3 Perspectives and Methodology of Analyzing Logistics Systems 8
Vocabulary 13
Difficult Sentences 15
Core Words and Expressions 16
Exercises 19
Topic 2 Order Management and Customer Service 21
Case Study Toyota's Parts Logistics 21
Overview 22
Text 22
2.1 Order Management 22
2.2 The Definition of Customer Service 24
2.3 Dimensions of Customer Service 25
2.4 Performance Measures for Customer Service 29
Vocabulary 29
Difficult Sentences 31
Core Words and Expressions 33
Exercises 34
Topic 3 Packaging and Material Handling 36
Case Study AGV Eases Traffic at the Home Depot 36
Overview 37
Text 37
3.1 Packaging 37
3.2 Material Handling 42
Vocabulary 50
Difficult Sentences 53
Core Words and Expressions 56
Exercises 58
Topic 4 Transportation Management 60
Case Study Victoria's Secret for Success 60
Overview 62
Text 62
4.1 Transportation Service Choices and Their Characteristics 62
4.2 Transportation Modes:Single Mode 64
4.3 Transportation Modes:Intermodal Services 68
4.4 Classifications of Carriers 70
4.5 Bases for Rates 71
4.6 Domestic Documentation 73
4.7 International Documentation 75
Vocabulary 78
Difficult Sentences 80
Core Words and Expressions 84
Exercises 87
Topic 5 Inventory Management 89
Case Study DRP at Johnson ＆ Johnson 89
Overview 90
Text 90
5.1 Principles for Inventory 90
5.2 An Analysis of Inventory-related Cost 94
5.3 Fundamental Methods of Managing Inventory 97
5.4 Materials Requirements Planning 102
5.5 Distribution Resource Planning 105
Vocabulary 106
Difficult Sentences 107
Core Words and Expressions 109
Exercises 111
Topic 6 Warehousing Management 113
Case Study RF Helps Hasbro Get Ahead of the Game 113
Overview 114
Text 115
6.1 The Strategic Role of Warehousing in Logistics 115
6.2 Basic Warehouse Operations 117
6.3 Warehouse Layout and Design 119
6.4 Basic Warehousing Decisions 122
Vocabulary 126
Difficult Sentences 128
Core Words and Expressions 130
Exercises 132
Topic 7 Logistics Facility Location Management 134
Case Study Toyota Motor Sales USA,INC 134
Overview 135
Text 135
7.1 Why Analyze the Logistics Network Design? 135
7.2 The Steps in Logistics Network Design 138
7.3 Major Location Determinants 140
Vocabulary 144
Difficult Sentences 145
Core Words and Expressions 147
Exercises 149
Topic 8 Logistics Information Management 151
Case Study Applebee's Looks for Greater Control of Information 151
Overview 152
Text 152
8.1 Function of Logistics Information System 152
8.2 Information System Examples 158
Vocabulary 160
Difficult Sentences 161
Core Words and Expressions 164
Exercises 165
Topic 9 Reverse Logistics 167
Case Study Reverse Logistics System in IBM 167
Overview 168
Text 169
9.1 Definitions of Reverse Logistics 169
9.2 Reverse Distribution of Products 169
9.3 Waste Management 172
9.4 Environmental Management:ISO 14000 175
9.5 Financial Implications of Reverse Logistics 176
Vocabulary 177
Difficult Sentences 178
Core Words and Expressions 179
Exercises 180
Topic 10 Global Logistics 182
Case Study Athletic Comer 182
Overview 183
Text 183
10.1 The Similarities and Differences between Global and DomesticBusiness Logistics 183
10.2 Global Transportation Options 185
10.3 Strategic Channel Intermediaries in Global Logistics 188
10.4 Storage Facilities and Packaging in Global Logistics 192
Vocabulary 194
Difficult Sentences 196
Knowledge Expansion 198
Exercises 202
Topic 11 Introduction to Supply Chain Management 204
Case Study Extreme Enterprise 204
Overview 205
Text 205
11.1 The Definition of Supply Chain 205
11.2 Key Attributes of Supply Chain Management 206
11.3 Barriers to Supply Chain Management 210
11.4 Supply Chain Management and Integration 213
11.5 Third-Party Logistics 214
Vocabulary 216
Difficult Sentences 217
Core Words and Expressions 220
Exercises 221
Topic 12 Careers in Logistics 223
Text 223
12.1 What Is the Role of Logistics in the Organization? 223
12.2 Who Works in Logistics Management? 223
12.3 What Kinds of Organizations Employ Logistics Managers? 224
12.4 What Is the Most Common Career Path in Logistics? 224
12.5 Where Do New Logistics Managers Get Started? 226
12.6 What Skills Do Logistics Managers Need? 227
Vocabulary 228
Difficult Sentences 229
Knowledge Expansion 229
Exercises 230
附录 231
附录A 物流管理主要缩略语 231
附录B 国家标准物流术语 233
附录C 集装箱货运术语 236
附录D 物流技术装备与设施术语 237
附录E 机械物流术语 239
附录F 铁路运输术语 243
附录G 海洋运输术语及其业务缩写 243
附录H 中外船公司简称与缩写一览 245
参考文献 248