Unit 1 Secretarial Jobs and Duties 1
Background Knowledge 1
Reading 3
Speaking 4
Practical Writing 9
Unit 2 Knowing Your Office 12
Background Knowledge 12
Reading 15
Speaking 17
Practical Writing 23
Unit 3 Business Telephone Call 27
Background Knowledge 27
Reading 28
Speaking 30
Practical Writing 35
Unit 4 Office Filing Management 40
Background Knowledge 40
Reading 42
Speaking 43
Practical Writing 48
Unit 5 Receiving Visitors 54
Background Knowledge 54
Reading 55
Speaking 56
Practical Writing 61
Unit 6 Business Dinner 64
Background Knowledge 64
Reading 66
Speaking 68
Practical Writing 75
Unit 7 Meeting Arrangement 77
Background Knowledge 77
Reading 79
Speaking 80
Practical Writing 85
Unit 8 Travel Arrangements 88
Background Knowledge 88
Reading 90
Speaking 93
Practical Writing 99
Unit 9 Business Negotiation 103
Background Knowledge 103
Reading 105
Speaking 107
Practical Writing 112
Unit 10 Dealing with Complaints 116
Background Knowledge 116
Reading 117
Speaking 118
Practical Writing 122
Appendix Ⅰ 国家秘书职业资格英语考试简介 124
一、职业简介 124
二、秘书英语考试简介 124
三、秘书英语考试试题类型及所占分值 124
四、证书核发与管理 124
涉外秘书（三级）英语模拟试卷 125
A.Listening Test 125
B.Written Test 126
涉外秘书（四级）英语考试模拟试题 130
A.Listening Test 130
B.Written Test 131
涉外秘书（三级）英语模拟试卷参考答案 136
A.Listening Test 136
B.Written Test 136
涉外秘书（四级）模拟试题参考答案 138
Listening Test 138
Written Test 138
Vocabulary 140
参考文献 155