PART ONE INTRODUCTION 1
PART TWO WRITINGS AT THE WORKPLACE 9
Unit 1 Inquiry Letters 11
Unit 2 Complaint and Adjustment Letters 29
Unit 3 Meeting Notices 45
Unit 4 Application Letters 59
Unit 5 Memos 73
Unit 6 Meeting Minutes 85
Unit 7 Agreements and Contracts 97
Unit 8 Describing Graphics 119
Unit 9 Oral Presentations 135
PART THREE SMART SENTENCE SKILLS 149
Unit 1 Writing Polite Sentences 151
Unit 2 Writing about Good News and Bad News 155
Unit 3 Writing Formal and Informal Sentences 159
Unit 4 Expressing Certainty and Uncertainty 163
Unit 5 Sentences with Legal Terms 167
Unit 6 Comparison and Contrast 171
Unit 7 Describing Graphic Data 177
Unit 8 Expressing Cause and Effect 181
Appendix 189