前言 1
An introduction to the course 1
Unit 1 Introduction 4
Unit 2 Job description 19
Unit 3 Meeting guests 39
Unit 4 At a restaurant 54
Unit 5 Welcome speeches 72
Unit 6 Telephoning 88
Unit 7 Company introduction 104
Unit 8 Product introduction and promotion 121
Unit 9 Production processes 138
Unit 10 Performance and trends 149
Unit 11 Business writing—E-mails and memos 165
Unit 12 Business writing—letters and reports 184
Unit 13 Office equipment 226
Unit 14 Making arrangements and appointments 239
Unit 15 Business travels 261
Unit 16 Company meetings 293
Unit 17 Arranging a conference 314
Unit 18 International trade 334
Unit 19 Business negotiation 359
Unit 20 Complaining and problem-solving 377
Unit 21 Applying for a job 399
Unit 22 Recruitment 421
附录一：剑桥国际商务英语证书（BEC）初级新版考试大纲介绍 448
附录二：剑桥国际商务英语证书（BEC）初级试卷样卷 456
附录三：剑桥国际商务英语证书（BEC）初级试卷样卷参考答案 470
附录四：剑桥国际商务英语证书（BEC）初级试卷样卷听力录音文本 471
附录五：全国国际商务英语证书考试（一级）大纲 477
附录六：全国国际商务英语证书考试（一级）样题 480
附录七：全国国际商务英语证书考试（一级）样题参考答案 494
附录八：全国国际商务英语证书考试（一级）样题听力录音文本 496
附录九：商务英语口语技巧 500
附录十：英汉翻译技巧 507
参考文献 512