Part A 商务礼仪基础篇 3
Unit One 仪态礼仪 3
Unit Two 着装礼仪 11
Unit Three 化妆礼仪 19
Unit Four 会面礼仪 27
Unit Five 握手或亲吻礼仪 33
Unit Six 名片发送礼仪 39
Unit Seven 谈吐礼仪 47
Unit Eight 接待礼仪 55
Unit Nine 用餐礼仪 63
Unit Ten 道别礼仪 71
Part B 商务礼仪社交篇 79
Unit Eleven 询问礼仪 79
Unit Twelve 沟通礼仪 87
Unit Thirteen 求职礼仪 95
Unit Fourteen 面试礼仪 105
Unit Fifteen 拜访礼仪 111
Unit Sixteen 邀约礼仪 119
Unit Seventeen 假日礼仪 125
Unit Eighteen 送礼与受礼礼仪 131
Unit Nineteen 接受与婉拒礼仪 139
Unit Twenty 网络礼仪 147
Part C 商务礼仪应用篇 157
Unit Twenty-One 商务旅行礼仪 157
Unit Twenty-Two 会展礼仪 167
Unit Twenty-Three 推销礼仪 175
Unit Twenty-Four 谈判礼仪 185
Unit Twenty-Five 商务会议礼仪 193
Unit Twenty-Six 仪式礼仪 201
Unit Twenty-Seven 服务礼仪 211
Unit Twenty-Eight 投诉礼仪 223
Unit Twenty-Nine 跨文化礼仪 231
Unit Thirty 礼仪禁忌 243
References 254
Key to the Exercises 257