Unit 1 Basic Knowledge of Business Letter Writing 1
Unit 2 Establishing Business Relations 15
Unit 3 Enquiries and Replies 21
Unit 4 Quotations,Offers and Sales Letters 36
Unit 5 Counter Offers 53
Unit 6 Orders and Acknowledgements 60
Unit 7 Business Contract 67
Unit 8 Payment 77
Unit 9 Packing and Shipment 87
Unit 10 Insurance 96
Unit 11 Complaints and Claims 103
Unit 12 Agency 110
Appendix Key to the Exercises 120
References 134