Step 1 I Want to Work in Bravo—Going to an Interview 1
Objectives 1
Part One:Brainstorming 2
Part Two:Cases for Solution 4
Part Three:Reading Widens Your Horizon 13
Part Four:Practice Makes Perfect 23
Part Five:Do You Know...? 31
Step 2 I've Got the Job—Working as a Secretary 33
Objectives 33
Part One:Brainstorming 34
Part Two:Cases for Solution 36
Part Three:Reading Widens Your Horizon 43
Part Four:Practice Makes Perfect 58
Part Five:Do You Know...? 65
Step 3 I Love Our Company—Working as an Advertiser 67
Objectives 67
Part One:Brainstorming 68
Part Two:Cases for Solution 71
Part Three:Reading Widens Your Horizon 78
Part Four:Practice Makes Perfect 93
Part Five:Do You Know...? 101
Step 4 I'm Proud of Our Products—Working as a Salesperson 103
Objectives 103
Part One:Brainstorming 104
Part Two:Cases for Solution 105
Part Three:Reading Widens Your Horizon 110
Part Four:Practice Makes Perfect 124
Part Five:Do You Know...? 133
Step 5 The Customer Is Number One—Working in the Customer Service Dept 135
Objectives 135
Part One:Brainstorming 136
Part Two:Cases for Solution 137
Part Three:Reading Widens Your Horizon 147
Part Four:Practice Makes Perfect 161
Part Five:Do You Know...? 169
Step 6 I Mean What I Say—Negotiations and Contracts 171
Objectives 171
Part One:Brainstorming 172
Part Two:Cases for Solution 174
Part Three:Reading Widens Your Horizon 181
Part Four:Practice Makes Perfect 197
Part Five:Do You Know...? 205
Step 7 Team Work Is the Key—Working in the Human Resource Dept 207
Objectives 207
Part One:Brainstorming 208
Part Two:Cases for Solution 209
Part Three:Reading Widens Your Horizon 224
Part Four:Practice Makes Perfect 238
Part Five:Do You Know...? 246
Step 8 I Love to Make Business Friends—Making Business Trips for Networking 247
Objectives 247
Part One:Brainstorming 248
Part Two:Cases for Solution 250
Part Three:Reading Widens Your Horizon 264
Part Four:Practice Makes Perfect 276
Part Five:Do You Know...? 281
Keys to Exercises 284